Front Desk Associate - Full-Time (North Babylon, NY)

PM Pediatrics; Town of Babylon (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

PM Pediatrics in North Babylon, NY is seeking a Front Desk Associate to warmly greet families and manage registrations. You will handle patient questions, coordinate with the medical team, and support front desk workflows to ensure efficient patient flow and accurate record-keeping.

Your role requires strong multitasking, excellent communication, and a professional demeanor to maintain a welcoming, first-class experience for families while protecting patient privacy and HIPAA guidelines.

Qualifications

• Excellent customer service and telephone skills.
• Ability to work flexible work schedules based on office needs.
• Prior experience in a healthcare environment preferred.
• High school diploma or GED required.

Responsibilities

• Greets families professionally both in person and on the phone.
• Answers patient/family questions to the best of your ability and seeks clarification as needed.
• Maintains HIPAA compliance while updating patient accounts and documents.
• Registers patients and manages demographics, insurance, and financial information.

Skills

Customer service

Communication

Multitasking

HIPAA knowledge

Microsoft Office

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office Suite

Electronic Health Records (EHR)

Job description

## Front Desk Associate - Full-Time (North Babylon, NY)Apply: New York - North Babylon: Full time: Posted Today: 2026-R1309It's fun to work in a company where people truly BELIEVE in what they're doing!*We're committed to bringing passion and customer focus to the business.*## ## **Summary**The Front Desk Associate role is an opportunity for the right candidate to apply his or her professional and personal skills by engaging with families to provide a welcoming, First-class Experience. In addition to being organized and able to multi-task, this role requires a responsible dynamic individual to carry out all front desk functions and manage administrative tasks for the medical team aligning with the mission, vision, values, and culture of PM.## ## **Description**## To perform this job successfully and provide our families with a First-class **Experience** that is **Efficient** and **Accurate**, an individual must be able to carry out each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.* Greets families professionally both in person and on the phone.* Answers patient/family questions to the best of his or her ability and/or seeks clarification and instruction when needed* Accesses empathy and active listening in difficult interpersonal situations* Supports patient care quality initiatives as directed* Coordinates escalations and urgent issues to ensure timely and complete resolutions* Collaborates and communicates with site leadership to facilitate management of complex patient issues* Employs PM Pediatric Care’s Core values to help patients, families, and other team members navigate PM systems before, during, and after a visit* Monitors and manages patient flow throughout the waiting and registration process including assisting families with initiating the self-registration process* Is in alignment with all distributed education to keep current on workflows, responsibilities, and technology* Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance* Manages and acts upon all incoming patient documents, mail and correspondence utilizing proper documentation and storage* Maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines* Performs opening and closing duties including but not limited to organizing, stocking, sanitizing, and reconciling* Executes other duties as assigned#LI-MO1## ## Qualifications* Team player that can function independently in a fast-paced environment* Intermediate skills with Microsoft Office Suite.* Ability to work flexible work schedules based on office needs. At times, it may require travel to another site within reason* Excellent customer service and telephone skills* Strong verbal and written communication skills* Professional and friendly demeanor* Quality focused and detail oriented* Ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change.* Outstanding time management, organizational, and critical thinking skills* Superior situational awareness and ability to successfully react to urgent situations* Prior experience in a healthcare environment and knowledge of medical insurance preferred* Socially perceptive and ability to relate to children and how they interact with their families* Comfortability with routinely shifting demands* Navigate multiple computer systems* Prior Front Desk, concierge, customer service or other hospitality experience preferred.* High school diploma or GED