Front Desk Associate FT ONLY - $16hr - Marriott Crabtree, Raleigh, NC

Marriott Crabtree, Raleigh, NC; Raleigh (NC); On-site; USD 22,000 - 26,000; Full time

Job summary

Marriott Crabtree, Raleigh, NC seeks a Front Desk Associate for a full-time position. Pay starts at $16 per hour with shifts 6:30am-3pm or 2:30pm-11pm. You will be at the hub of guest interaction, ensuring a warm welcome and seamless service throughout their stay.

Responsibilities include assisting guests, maintaining top-level hospitality, handling guest concerns, processing charges, and communicating with departments to deliver a flawless experience. Equal opportunity employer.

Qualifications

• Must have flexibility to work both shifts (6:30am-3pm and 2:30pm-11pm).
• Strong guest service orientation and hospitality mindset.
• Able to handle guest interactions with professionalism and courtesy.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality.
• Address guest concerns promptly and ensure satisfaction.

Skills

Guest services

Communication

Flexibility

Job description

Front Desk Associate FT ONLY - $16hr - Marriott Crabtree, Raleigh, NC

Job Details

Locations

Showing 1 location

Marriott Crabtree

4500 Marriott Drive

Raleigh, NC 27612, USA

• Front Office
• Full-Time

Description

Front Desk Associate - Full Time ONLY - Pay: $16 per hour. Must have flexibility to work all shifts. 6:30am-3pm & 2:30pm-11pm

• We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities:

As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by:

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

$16-$19.20

Qualifications

Experience

Required

Must have flexibility to work both shifts. 6:30am-3pm & 2:30pm-11pm Be courteous and respectful to guests, clients, co-workers. Be punctual, reliable and flexible with scheduling according to business needs.

Preferred

Starting Pay: $16.00 per hour Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.