Front Desk Associate - Dry Cleaning & Customer Service

Chano And Sons; Knoxville (TN); On-site; USD 18,000 - 21,000; Full time

Job summary

Chano And Sons is seeking a front desk assistant at our Knoxville, TN location to greet customers, process drop-offs and pickups, and handle inquiries with a friendly, professional attitude.

You will manage transactions, maintain accurate records, and collaborate with maintenance teams to ensure high customer satisfaction. The role includes upselling services and keeping the front desk area clean and organized.

Qualifications

• Experience in dry cleaning or laundry settings is essential.
• Strong customer service and friendly attitude.
• Basic math skills for handling transactions accurately.
• Experience with cash handling and cashiering preferred.
• Ability to work collaboratively in a team-oriented environment.
• Excellent communication skills both verbal and written.

Responsibilities

• Greet and assist customers upon arrival with a friendly demeanor.
• Manage drop off and pickup processes efficiently.
• Handle customer inquiries and resolve issues promptly.
• Maintain accurate records of customer information.
• Process payments and manage cash handling procedures.
• Collaborate with team members and maintenance teams to ensure customer satisfaction.
• Uphold cleanliness and organization at the front desk area.
• Upsell items and offer extra services.

Skills

Customer service

Cash handling

Teamwork

Communication

Math basics

Job description

Chano And Sons is seeking a front desk assistant at our Knoxville, TN location to greet customers, process drop-offs and pickups, and handle inquiries with a friendly, professional attitude.

You will manage transactions, maintain accurate records, and collaborate with maintenance teams to ensure high customer satisfaction. The role includes upselling services and keeping the front desk area clean and organized.