Front Desk Associate - Dry Cleaning & Customer Care

Chano And Sons; Lenoir City (TN); On-site; USD 18,000 - 21,000; Full time

Job summary

Chano And Sons in Lenoir City, TN is seeking a front desk associate to greet customers, manage drop-off and pick-up, and handle inquiries at a busy dry-cleaning shop.

This position requires strong math, cash handling, and teamwork, with emphasis on accuracy and friendly communication to ensure customer satisfaction. The role offers a clear path for reliable, customer‑focused service in a fast-paced environment.

Qualifications

• Proven experience in dry cleaning / laundry settings is essential.
• Strong customer service skills with a friendly attitude.
• Basic math skills for handling transactions accurately.
• Experience with cash handling and cashiering preferred.
• Ability to work collaboratively in a team-oriented environment.
• Excellent communication skills both verbal and written.

Responsibilities

• Greet and assist customers upon arrival with a friendly demeanor.
• Manage drop off and pick up processes efficiently.
• Handle customer inquiries and resolve issues promptly.
• Maintain accurate records of customer information.
• Process payments and manage cash handling procedures.
• Collaborate with team members and maintenance teams to ensure customer satisfaction.
• Uphold cleanliness and organization at the front desk area.
• Upsell items and offer extra services.

Skills

Dry cleaning experience

Customer service

Cash handling

Teamwork

Communication

Basic math

Job description

Chano And Sons in Lenoir City, TN is seeking a front desk associate to greet customers, manage drop-off and pick-up, and handle inquiries at a busy dry-cleaning shop.

This position requires strong math, cash handling, and teamwork, with emphasis on accuracy and friendly communication to ensure customer satisfaction. The role offers a clear path for reliable, customer‑focused service in a fast-paced environment.