Front Desk Associate - Cedar Park

Pet Paradise; Cedar Park (TX); On-site; Full time

Job summary

An established industry player in pet care is seeking passionate individuals to join their Cedar Park resort as Front Desk Associates. This role is perfect for those who love pets and thrive in a customer-focused environment. As a Front Desk Associate, you will be the welcoming face of the resort, ensuring a delightful experience for both pets and their parents. You will handle check-ins, coordinate pet care, and maintain a clean and inviting atmosphere. With opportunities for advancement and a supportive team culture, this position offers a rewarding career path for animal lovers. Join a company that values its employees and their furry friends, and make a difference in the lives of pets and their families.

Benefits

Opportunity for Advancement

Complimentary Pet Day Camp

30 Days of Complimentary Pet Boarding

Discounted Veterinary Care

Fitness Reimbursement

Paid Time Off

401(k) Savings Plan with Company Match

Health, Dental and Vision Insurance

Employee Assistance Program

Qualifications

• 1-2 years in customer service roles required.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Welcome pet parents and their pets with a smile.
• Organize and process check-ins and check-outs efficiently.
• Maintain cleanliness and assist with pet care.

Skills

Customer Service

Communication Skills

Problem Solving

Teamwork

Physical Ability to Handle Pets

Education

High School Diploma or Equivalent

Job description

Location: Cedar Park - Cedar Park, TX, United States
Date Posted: Jan 9, 2025
Requisition ID: 205660
Job Type: Full-Time

Pet Paradise is looking for individuals with a passion for pets to be the welcoming face of our Cedar Park resort as a Front Desk Associate.

Starting Rate: $13.50 an hour ($0.50 increase 6 months from hire date, additional $0.50 increase on annual anniversary date)

PERKS AND BENEFITS:

• Opportunity for ADVANCEMENT! You will be eligible to apply for:
• Unleashed Leadership Academy where you can train for that next step in management with opportunities across the Southeast!
• Grooming Academy to become a Groomer!
• STRIVE scholarship programs to become a Veterinary Assistant, Technician or Practice Manager
• Canine Training Program! Learn to become a dog trainer!
• Complimentary Pet Day Camp – Bring your dog with you to work!
• 30 Days of Complimentary Pet Boarding (non-holidays)
• On-demand pay with DailyPay
• Discounted Veterinary Care and Grooming Services (per location)
• Dog/Cat Adoption Assistance
• Fitness Reimbursement
• Paid Time Off (both full-time and part-time status)
• 401(k) Savings Plan with Company Match
• Health, Dental and Vision Insurance (full-time status)
• Employee Assistance Program (EAP) with added mental health benefit, available to all employees

ESSENTIAL FUNCTIONS OF OUR FRONT DESK ASSOCIATE INCLUDE:

• Welcoming pet parents and their pets (our 'guests') as they enter the resort while smiling and conversing
• Organizing and processing check-ins and check-outs
• Walking our four-legged friends for drop off and pickup and coordinating suite placement
• Answering in-coming phone calls and responding to voicemails and emails in a timely manner
• Completing cashier and point of sale operations
• Communicating with pet parents and resort leadership
• Maintaining cleanliness of the entranceway and lobby
• Responsible for maintaining and cleaning the cat room
• Acting as a liaison to veterinary service team

QUALIFICATIONS TO BE A FRONT DESK ASSOCIATE:

• One to two years in a customer service role (Customer Service, Call Center, Receptionist)
• Ability to work with a sense of urgency while providing exceptional customer service
• Cheerful, friendly, and a positive team-oriented attitude
• Strong written and verbal communication skills
• Enjoys problem solving to provide a premier experience
• Physical ability to handle pets and stand for long periods
• Comfortable being around dogs of all sizes and able to lift up to 60 lbs
• Flexibility to work various shifts including days, nights, weekends, and holidays

WHAT IT IS LIKE TO WORK HERE

WE ARE PET PEOPLE! At Pet Paradise, team members ensure that our furry friends get extra loving care in a safe and entertaining environment. The relationship you build with pets and their parents makes going to work fun and rewarding. We offer career development opportunities through our Unleashed Leadership Academy and other company-paid training programs. If you have a pet of your own, they can enjoy complimentary Pet Day Camp, Boarding, and discounts on grooming and veterinary care at all our locations. Working with pets is not always easy, but we love what we do and care about giving you the tools to grow and succeed.

ABOUT PET PARADISE

Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need for their furry family members.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws forbid discrimination based on age, color, race, religion, sex, disability, sexual orientation, or national origin. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Interested in working for Pet Paradise?
Take the first step by joining our Talent Network today!