Front Desk Associate - Canopy

Sherman Associates; Minneapolis (MN); On-site; USD 23,000 - 30,000; Part time

Benefits offered by this job

Starbucks and hotel discounts

Employer-paid short-term disability

Employer-paid life insurance

Fully vested 401k company match

Careers email accessibility

Job summary

Canopy by Hilton, a Sherman Associates owned Hilton franchised location in Minneapolis, seeks an entry-level Guest Service Associate. The role covers check-in/check-out, kiosk operations, and all guest transactions, aiming to exceed standards and maintain the brand’s positive stay promise.

The position offers part-time hours, including weekdays and weekends. Starting pay is $18.50 per hour, with responsibilities to greet guests, verify information, and assist with guest needs in a dynamic hotel

Qualifications

• 1-2 years of experience in a public contact position.
• Must be at least 18 years of age.
• Customer service experience in the hospitality industry strongly preferred.
• Basic computer knowledge: Word, Excel, Outlook, Internet.

Responsibilities

• Greet and welcome every guest on arrival.
• Register and book guests, verify reservation details.
• Proficient on kiosk operations and assist as needed.
• Answer inbound calls professionally and maintain hotel facility knowledge.
• Ensure cleanliness and overall look of the hotel environment.

Skills

Customer service

Cash handling

Kiosk operations

Tools

Word

Excel

Outlook

Internet

Job description

• Job Level : Entry Level (less than 2 years)


• Level of Education :


• Job Type : Part-Time/Regular


• Date Updated : 09/08/2026


• Years of Experience : Up to 2 Years


• Starting Date : Invalid Date


• Reports To : Front Office Manager


• FLSA Status : Non-Exempt

Canopy by Hilton, Hilton's first lifestyle brand, is a place in the neighborhood to relax and recharge, offering simple guest-directed service, comfortable spaces, and thoughtfully local choices. Culture is key at Canopy, with team members known as \"friendly enthusiasts,\" that engage guests, always going above and beyond, to make stays memorable and thoughtful. Relationships with area partners showcase Canopy’s expertise in local know-how, crafting unique experiences tailored for every guest. Attention to detail and an energetic environment ensures Canopy’s \"Positively Yours\" service culture is a kept Brand promise, delivering a consistent \"Positive Stay,\" where memories are made, and comfort is guaranteed. Join our team at our Minneapolis location in the charming and historic Mill District neighborhood.

This is a Sherman Associates owned Hilton franchised location.

The Guest Service Associate is responsible for check-in, checkout, kiosk operations, and all other guest transactions they strive to exceed established standards at every opportunity and take pride in the overall look and feel of our brand.

Schedule: We are currently seeking part-time availability to include both weekdays and weekends. Rotating 1st (7 am - 3 pm) and 2nd shift (3-11 pm).

Pay: Starting wage at $18.50/hour

ESSENTIAL FUNCTIONS

• Ensures every guest is greeted and Welcomed on arrival


• Registers and book guests, verifying reservation, address, email address and credit information


• Proficient on kiosk operations to assist when necessary


• Answers all inbound calls in a professional manner


• Has an intimate knowledge of the hotel facilities and the local geographic area


• Accepts payment for guests’ accounts at the time of registration and at checkout


• Maintains a house bank and make a deposit and accurate report of receipts daily


• Processes all Retail transactions for the guest


• Responsible for restocking and assuring overall cleanliness of Retail


• Issues luggage claims and check guest luggage when requested


• Takes pride in the overall look and feel of the hotel assuring cleanliness and conditions are at their peak at all times


• Respectfully listen and respond to guest complaints in an efficient and professional manner


• Completes additional duties as assigned

Location

MINIMUM REQUIREMENTS

• 1-2 years of experience in a public contact position


• Must be at least 18 years of age


• Customer service experience in the hospitality industry strongly preferred


• Basic computer knowledge and some knowledge in word, excel, outlook, and internet


• A passion for the mission, vision, and values of Sherman Associates.


• Office hours may vary due to the specific needs of the hotel.

WORK ENVIRONMENT

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines


• Exposed to ambient room temperatures, lighting and traditional office equipment found in a typical office environment; quiet to moderate noise level

PHYSICAL REQUIREMENTS

• Must be able to stand at a desk for up to 8-hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task


• Must have the ability to move around freely throughout the property and office, and necessity varies from day to day


• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis


• Must be able to lift up to 25-30 lbs. occasionally


• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity

Pay:$18.50/hr

We offer a comprehensive benefits package to part-time employees which may include:

• Employer-paid short-term disability


• Employer-paid life insurance


• Employer-paid employee assistance program


• Fully vested 401k company match program


• Starbucks and Hotel discounts

Sherman Associates is an Equal Opportunity and Afficiative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our online application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact [e-mail] .

Veteran

These classifications are defined as follows:

• A \"disabled veteran\" is one of the following:




• A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs;


• A person who was discharged or released from active duty because of a service-connected disability.




• A \"recently separated veteran\" means any veteran during the 3-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.


• An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.


• An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Protected veterans may have additional rights under USERRA - the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment in order to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service.

• Male


• Female


• I Decline To Answer


• Hispanic or Latino (Persons of Mexican, Puerto Rican, Cuban, South or Central America, or other Spanish culture or origin, regardless of race)


• White or Caucasian (Not Hispanic or Latino) - Persons having origins in any of the original peoples of Europe, the Middle East or North Africa.


• Black or African American (Not Hispanic or Latino) - Persons having origins in the black racial groups of Africa.


• (Not Hispanic or Latino) - Persons having origins in any of the original people of North and South America and maintain cultural identification through tribal affiliation or community recognition.


• Asian (Not Hispanic or Latino) - Persons having origins in the Far East, Southeast Asia or the Indian subcontinent including Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand and Vietnam.


• Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - Persons having origins in Hawaii, Guam, Samoa or other Pacific Islands.


• Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five race categories.


• I Decline

Voluntary Self-Identification of Disability

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