Front Desk Associate Birmingham, AL

Kaizen Lab Inc.; Birmingham (AL); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Comprehensive health benefit packages

Vacation time

Quarterly bonuses

401(k)

Job summary

RAM Hotels is looking for a Front Desk Associate in Birmingham, Alabama. The ideal candidate enjoys creating stellar guest experiences and serves as Concierge, making reservations and providing information. Responsibilities include guest registration, managing reservations, and ensuring a clean front desk area.

Applicants should have experience in customer service and a high school diploma. RAM Hotels offers comprehensive benefits and promotes work-life balance.

Qualifications

• One year of work-related experience preferred.
• Understanding of the hospitality industry preferred.
• Previous experience as a Guest Services Agent preferred.

Responsibilities

• Serve as Concierge to guests, providing information and making reservations.
• Accommodate guests with registration and special requests.
• Input guest information into the PMS system and keep the front desk area organized.

Skills

Customer Service

Telephone etiquette

Proficient in MS Word, Excel, PowerPoint

Bilingual communication skills

Education

High school graduate or equivalent

Job description

Who Are We?

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America, while serving some of the most well-known midscale hotel brands in key markets throughout Alabama and Georgia. We strive to meet our guests' demands while continuously changing the perception of the hospitality industry. When you join RAM Hotels, you do more than simply switch companies to advance your career; you become part of the RAM Hotels family!

POSITION: Front Desk Associate

JOB SUMMARY

Are you friendly and enjoy “rolling out the red carpet” to guests? Do you enjoy creating stellar guest experiences? Being a Front Desk Associate with us may be the job for you!

JOB RESPONSIBILITIES

• Serve as Concierge to guests—including making restaurant reservations, providing directions, and recommending area attractions—while becoming familiar with the property location, room types, room rates, and services offered.
• Review guest reservation status and identify the length of stay; present options and alternatives, help guests make choices, and use suggestive selling techniques to promote rooms and other services.
• Accommodate guests with registration, assign rooms, generate secure room cards, and assist with special requests; assist in pre‑registration and reservation of rooms, monitor same‑day and future reservations, and understand cancellation procedures and room status tracking.
• Verify guests' payment method, follow credit‑check procedures, adhere to credit, check‑cashing, and cash‑handling policies; post and file all charges to guest master and city ledger accounts and follow procedures for issuing and closing safe deposit boxes; understand proper mailing, packaging, and message‑handling procedures.
• Input guest information into the PMS system and communicate with hotel personnel; keep the front desk area clean and presentable, post Suite Shop purchases to guest folios, and review the pass‑on log and bulletin board for daily accuracy.
• Work closely with housekeeping to keep room status reports current; notify housekeeping of early check‑ins, late check‑outs, special request reservations, and part‑day rooms; coordinate maintenance requests with engineering and maintenance.
• Understand that business demands can shift frequently and be willing to move from one shift to another; attend departmental meetings and stay cognizant of daily activities.
• Report unusual occurrences or requests to the Manager or Assistant Manager; understand all safety and emergency procedures and accident prevention policies.
• Perform other tasks as necessary or required to meet or exceed guest satisfaction.

PROFESSIONAL EXPERIENCE

• High‑school graduate or equivalent and one year of work‑related experience (Customer Service, Hotel Industry, Management, Restaurant Administration, Human Resources, Legal, Educational, Training & Development, Financial – strongly preferred).
• Proficient in MS Word, Excel, and PowerPoint.
• Experience in data entry and database management.
• Telephone etiquette experience.

INDUSTRY EXPERIENCE

• Understanding of the hospitality industry (preferred).
• Previous experience in the hospitality industry (preferred).
• Previous experience as a Guest Services Agent.
• Bilingual communication skills (preferred).

REQUIRED SKILLS

• Experience with front office equipment.
• Flexibility to work varied schedules.
• Excellent written and oral communication skills.
• Excellent organization skills.
• Understanding and ability to perform repetitive tasks.
• Physical ability to walk, sit, and stand during scheduled shifts.
• Ability to lift up to 40 lbs.

ESSENTIAL SKILLS

• Ability to effectively manage and resolve disruptive circumstances, express compassion while remaining composed, and stay calm and focused under pressure.
• Engage guests in conversation and recognize their choices; resolve any guest issues promptly and to the best of your ability.
• Promote the property with a top‑notch attitude, anticipate guest needs, and be proactive.
• Represent the property positively; embrace diversity and respect multi‑cultural environments.

BENEFITS

RAM Hotels hires the best people and works extremely hard to provide benefits that make work‑life balance more enjoyable. As a leader in the hospitality industry, we promote advancement opportunities and offer eligible employees comprehensive health benefit packages, vacation time, quarterly bonuses, 401(k), and other perks of being an employee of RAM Hotels.

Equal Opportunity

RAM Hotels is an Equal Opportunity/Affirmation Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.