Front Desk Associate at the LB

St Gregory Development Group; Cincinnati (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

LB Studio in Cincinnati is seeking enthusiastic, service-oriented individuals with a passion for health and fitness to join our growing team. You will provide outstanding customer service, support studio operations, and help ensure a welcoming atmosphere for members and guests.

The role emphasizes high organization, proactive problem-solving, and excellent communication via phone and email to support both clients and instructors. Weekend and evening availability is expected.

Qualifications

• Must have customer service experience.
• Ability to prioritize and multi-task within a fast-paced environment.
• Must be willing to initiate tasks and perform duties without direction.
• Excellent communication skills and be able to work with a wide range of personalities.
• Must have outstanding customer service and problem solving skills.
• Must have a positive, can-do attitude.
• Must have a friendly and professional phone and email etiquette.
• Must have superior organizational skills.
• Must have the flexibility to work a non-traditional schedule - Weekends, Early Mornings, and Evenings.

Responsibilities

• Provide high level customer service and hospitality to clients
• Assist the Studio Management in daily studio tasks and projects
• Maintain a positive attitude and take initiative
• Provide support to the LB instructors to ensure a successful class check-in process
• Assist with the training and coaching of new hires for the front desk staff team
• Maintain product knowledge for all studio retail operations
• Maintain the distinct appearance, atmosphere and culture

Skills

Customer service

Multitasking

Proactive

Communication

Problem solving

Positive attitude

Phone etiquette

Email etiquette

Organization

Flexible schedule

Job description

The LB was created with one goal in mind: to give you more kinds of classes and more ways to move—all in one place, with the freedom to take any classes you want. You’ll find the latest fitness trends taught by the city’s top instructors—in a studio that’ll inspire you to give your workout everything you’ve got. We have everything from barre to bootcamp to body activiaton classes.

Job Description

We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and fitness and an excitement for our brand. We are a high-growth company looking for hyper-organized, efficient, forward-thinking problem-solvers with
exceptional interpersonal skills and attention to detail.

Responsibilities:

• Provide high level customer service and hospitality to clients
• Assist the Studio Management in daily studio tasks and projects
• Maintain a positive attitude and take initiative
• Provide support to the LB instructors to ensure a successful class check-in process
• Assist with the training and coaching of new hires for the front desk staff team
• Maintain product knowledge for all studio retail operations
• Maintain the distinct appearance, atmosphere and culture

Qualifications

Qualifications:

• Must have customer service experience
• Must have the ability to prioritize and multi-task within a fast-paced environment
• Must be willing to initiate tasks and perform duties without direction
• Must have excellent communication skills and be able to work with a wide range of personalities
• Must have outstanding customer service and problem solving skills
• Must have a positive, can-do attitude
• Must have a friendly and professional phone and email etiquette
• Must have superior organizational skills
• Must have the flexibility to work a non-traditional schedule - Weekends, Early Mornings, and Evenings

Additional Information

• Must be able to work in a fast paced environment
• Must be able to kneel, bend, reach, climb and stand for long durations of time
• Must be able to lift/carry a minimum of 30lb

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