Front Desk Associate - Arlington Homewood Suites

Claremont Corp.; Arlington (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Desk Associate to join their team in Arlington. This role is perfect for those passionate about delivering outstanding customer service and creating a welcoming atmosphere for guests. As the first point of contact, you will handle guest requests, manage check-ins and check-outs, and ensure a smooth operation at the front desk. With a competitive wage and a comprehensive benefits package including medical, dental, and retirement plans, this opportunity offers a great start to a fulfilling career in the hospitality sector. If you thrive in a dynamic environment and enjoy helping others, this position is for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Vacation

Holiday Pay

Sick Pay

Tuition Reimbursement

Employee Assistance Program

Flex Spending Account

Qualifications

• High school graduate or equivalent required.
• Previous hotel-related experience desired.

Responsibilities

• Serve as the main point of contact for all guests.
• Administer guest payment policies and maintain security.
• Provide information about hotel facilities and local attractions.

Skills

Customer Service

Hospitality Skills

Communication Skills

Problem Solving

Education

High School Diploma or Equivalent

Tools

Hotel Phone System

Job description

Front Desk Associate - Arlington Homewood Suites

Join to apply for the Front Desk Associate - Arlington Homewood Suites role at Claremont Companies.

FRONT DESK AGENT ARLINGTON HOMEWOOD SUITES $1,000 SIGN-ON BONUS

Have you thought about a career in the Hospitality Industry? We are seeking a dedicated and enthusiastic Front Desk Agent to join our team at Homewood Suites in Arlington, MA. This is your chance to start your career with a growing company that values your passion and dedication.

JOB DESCRIPTION:

This role is responsible for serving as the main point of contact for all guests by handling their requests, concerns, and needs.

KEY RESPONSIBILITIES:

• Exhibit courteous hospitality at all times to guests and associates.
• Be proactive in offering additional services and informing guests of hotel facilities and local attractions.
• Administer hotel guest payment policies.
• Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers & management.
• Post all charges including valet and other miscellaneous charges to guest account.
• Maintain hotel key security system.
• Oversee safe deposit boxes for guests.
• Verify credit cards and balance bank at the end of the shift.
• Run and verify availability report at the beginning of the shift. Update report as needed.
• Review communications log at the beginning of the shift.
• Know and follow the hotel’s emergency procedures in the event of an actual emergency.
• Notify appropriate supervisor immediately of any problem with rooms.
• Check in and check out should be as expeditious as possible.
• Knowledge of hotel phone system to allow transferring of calls to rooms & voicemail.
• Prompt distribution and notification to guests of mail.

REQUIREMENTS:

• High school graduate or equivalent.
• Previous hotel-related experience desired.
• Must be available to work nights and weekends.
• Must speak, read, write, and understand English.
• Ability to frequently sit, stand, walk during shift.
• Ability to occasionally lift and carry up to 40 pounds.

Claremont Companies offers a fantastic benefits and rewards package that includes:

• Competitive Wages.
• Medical, Dental, and Vision Insurance.
• Flex Spending Account.
• FSA Dependent Care.
• Long Term Disability.
• Group Term Life Insurance.
• 401(k) retirement plan with Employer Match.
• Vacation.
• Holiday Pay.
• Sick Pay.
• Employee Assistance Program.
• Tuition Reimbursement.

Claremont Companies is an equal opportunity employer. EOE M/F/D/V.