Front Desk Associate - Arlington Homewood Suites

Claremont Companies; Arlington (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the hospitality sector is looking for a dedicated Front Desk Associate to join their team. This exciting role offers the opportunity to be the first point of contact for guests, providing exceptional service and ensuring a welcoming atmosphere. You will be responsible for managing guest requests, handling payments, and maintaining security protocols. This position comes with a competitive wage and a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) retirement plan, and more. If you are passionate about hospitality and eager to grow your career, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan with Employer Match

Vacation

Holiday Pay

Sick Pay

Tuition Reimbursement

Employee Assistance Program

Flex Spending Account

Qualifications

• High school diploma required; must have strong communication skills.
• Ability to work nights and weekends is essential.

Responsibilities

• Serve as the main point of contact for guests and handle their requests.
• Maintain a positive work atmosphere and ensure guest satisfaction.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Graduate or Equivalent

Tools

Hotel Phone System

Job description

Position: Front Desk Associate - Arlington Homewood Suites

Location: Arlington, MA

Job Id: 189

# of Openings: 1

FRONT DESK AGENT ARLINGTON HOMEWOOD SUITES $1,000 SIGN-ON BONUS

Have you thought about a career in the Hospitality Industry? We are seeking a dedicated and enthusiastic Front Desk Agent to join our team at Homewood Suites in Arlington, MA. This is your chance to start your career with a growing company that values your passion and dedication.

JOB DESCRIPTION:

This role is responsible for serving as the main point of contact for all guests by handling their requests, concerns, and needs.

KEY RESPONSIBILITIES:

• Exhibit courteous hospitality at all times to guests and associates.
• Be proactive in offering additional services and informing guests of hotel facilities and local attractions.
• Administer hotel guest payment policies.
• Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers & management.
• Post all charges including valet and other miscellaneous charges to guest account.
• Maintain hotel key security system.
• Oversee safe deposit boxes for guests.
• Verify credit cards and balance bank at the end of the shift.
• Run and verify availability report at the beginning of the shift. Update report as needed.
• Review communications log at the beginning of the shift.
• Know and follow the hotel’s emergency procedures in the event of an actual emergency.
• Notify appropriate supervisor immediately of any problem with rooms.
• Check in and check out should be as expeditious as possible.
• Knowledge of hotel phone system to allow transferring of calls to rooms & voicemail.
• Prompt distribution and notification to guests of mail.

REQUIREMENTS:

• High school graduate or equivalent
• Must be available to work nights and weekends
• Must speak, read, write, and understand English
• Ability to frequently sit, stand, walk during shift
• Ability to occasionally lift and carry up to 40 pounds

Claremont Companies offers a fantastic benefits and rewards package that includes:

• Competitive Wages
• Medical, Dental, and Vision Insurance
• Flex Spending Account
• FSA Dependent Care
• Long Term Disability
• Group Term Life Insurance
• 401(k) retirement plan with Employer Match
• Vacation
• Holiday Pay
• Sick Pay
• Employee Assistance Program
• Tuition Reimbursement

Claremont Companies is an equal opportunity employer. EOE M/F/D/V