Front desk associate 3pm --11pm Sun-Thursday

Dynamicgroupmgmt; Chattanooga (TN); On-site; USD 26,000 - 35,000; Full time

Job summary

An established industry player is seeking a friendly and detail-oriented Front Desk Associate for the 2nd shift. This role is pivotal in ensuring exceptional guest experiences during evening hours. As the face of the hotel, you will manage check-ins and check-outs, respond to inquiries, and maintain a welcoming environment. Ideal candidates will have a high school diploma and customer service experience, with strong communication skills and the ability to handle stressful situations. Join a dynamic team where your contributions will directly enhance guest satisfaction and hotel reputation!

Qualifications

• High school diploma required, prior customer service experience preferred.
• Excellent communication and interpersonal skills essential.

Responsibilities

• Greet guests warmly and handle check-in/check-out procedures.
• Respond to inquiries and resolve issues with a customer-first attitude.
• Coordinate with housekeeping to ensure guest satisfaction.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Problem Solving

Stress Management

Education

High School Diploma or Equivalent

Tools

Front Desk Software (Fosse)

Job description

Join to apply for the Front Desk Associate 3pm -- 11pm Sun-Thursday role at Dynamic Group Management.

TownePlace Suites Hixson Hwy 153 Sunday-Thursday

Job Summary:
We are looking for a friendly, detail-oriented, and dependable 2nd Shift Front Desk Associate to join our team. This position plays a key role in delivering exceptional guest service during the afternoon and evening hours. You will be the face of the hotel, handling guest check-ins and check-outs, answering inquiries, and ensuring a positive experience from arrival to departure.

Key Responsibilities:

• Greet all guests in a warm and professional manner
• Handle check-in and check-out procedures efficiently and accurately
• Respond to guest inquiries and resolve issues promptly with a customer-first attitude
• Manage reservations via phone, online booking systems, and walk-ins
• Handle payment transactions, process charges, and balance cash drawers
• Coordinate with housekeeping and maintenance to ensure guest satisfaction
• Monitor lobby and entrance areas for cleanliness and guest needs
• Provide information about hotel services, amenities, and local attractions
• Ensure compliance with hotel policies and security procedures
• Assist with administrative tasks and reports as needed

Qualifications:

• High school diploma or equivalent (required)
• Previous front desk or customer service experience preferred
• Excellent communication and interpersonal skills
• Ability to handle stressful situations calmly and professionally
• Basic computer skills and familiarity with front desk software Fosse
• Must be able to stand for extended periods and lift up to 25 lbs if needed
• Availability to work weekends, holidays, and occasionally cover other shifts

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Hospitality