Front Desk Associate - $20/hour - $250 SOB

Massage Envy; Edina (MN); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Free massages

Health benefits for full-time

Dental coverage

Discounts on retail and services

Growth opportunities

Job summary

Massage Envy Edina is seeking a Front Desk Associate to welcome guests, schedule services, and provide exceptional customer service in a busy wellness setting.

You will promote memberships and retail products, assist with bookings, and support member retention while enjoying a compensation plan that includes $19/hour, commissions, and access to employee discounts and growth opportunities.

Qualifications

• High school diploma or equivalent required.
• Strong customer-service skills and ability to upsell memberships, services and retail.
• Proven ability to handle cash and operate a POS system.
• Comfort with multitasking in a fast-paced front-desk environment.

Responsibilities

• Greet clients upon arrival and schedule services.
• Answer phones, address questions, and protect client confidentiality.
• Promote Massage Envy Wellness Program and book future services.
• Drive membership and retail sales to grow the client base.

Skills

Sales

Customer service

Cash handling

Multitasking

Communication

Education

High school diploma or equivalent

Tools

POS system

Job description

Do you love helping others and earning FREE massages while doing it?

Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Edina.Massage Envy is the leader in accessible massage and skin care. As a Front Desk Associate at our Massage Envy Edinafranchised location, you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:

• Help clientsunderstand the benefits of regular massage, skin care and stretch.
• Establish relationshipswith members and guests to grow and retain a client base.
• Connect clientswith retail products that improve, enhance, and extend the positive impact of the services they receive.

Here's what's in it for you:

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

• A healthy compensation plan that rewards your hard work with: $19/hour and an opportunity for FREE massages, commission for membership sales, commission for enhanced therapies, and commission on retail sales!
• Benefits that help you take care of you:Employer Paid Health Care for full time employees, AFLAC, Dental, discounts on retail, discounts on services, and the opportunity for growth
• A dynamic, energizing environment where you're consistently challenged, never bored.
• Trainingto help you grow and refine your sales and customer service skills.

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

• Providingoutstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
• Promotingthe value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
• Drivingmember retention through outreach via phone and email to current members.
• Upholdingthe Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
• Protectingour workplace culture by recognizing and supporting team goals and building positive relationships with team members.

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

• Sales superstarswho aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
• People of integrityready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).
• Smart and savvywith solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
• Masters of customer servicewho makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
• Fast on their feetwith the ability to think critically, juggle multiple tasks, and set priorities.
• Great teammateswho can work well with others in a fun and fast-paced environment.
• Supporters of total body carewith a general knowledge of massage and skin care services.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you!

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.