Front Desk Associate - $20/hour - $250 - $500 SOB

Massage Envy; Edina (MN); Presencial; USD 18.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free massages

Employer paid health care

Retail discounts

Growth opportunities

Descripción de la vacante

Massage Envy Edina is seeking a friendly receptionist who thrives on helping clients feel their best. You will greet clients, schedule appointments, and promote massage, skin care, and stretch services while guiding clients to retail products that extend benefits.

We value strong customer service, basic math and computer skills, and a high school diploma. Prior retail or sales experience is a bonus in a fast-paced, welcoming environment.

Formación

• High school diploma or equivalent is required.
• Strong sales and customer service skills are essential.
• Comfort with basic math and computer skills is needed.

Responsabilidades

• Greet clients upon arrival and check them in for appointments.
• Assist clients with scheduling services and answering questions.
• Promote massage, skin care, and stretch services to members and guests.
• Promote retail products to enhance service results and client satisfaction.
• Drive member retention through outreach by phone and email.

Conocimientos

Sales

Customer service

Cash handling

Computer skills

Educación

High School Diploma or equivalent

Herramientas

POS system

Descripción del empleo

Do you love helping others and earning FREE massages while doing it?

Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Edina.Massage Envy is the leader in accessible massage and skin care. As a Receptionist at our Massage Envy Edina franchised location, you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:

• Help clientsunderstand the benefitsof regular massage, skin care and stretch.
• Establish relationshipswith members and gueststo grow and retain a client base.
• Connect clientswith retail productsthat improve, enhance, and extend the positive impact of the services they receive.
• Assist clients with scheduling their appointments
• Promoting all body and skin services to our members and guests
• Greeting clients and checking them into their appointments

Here's what's in it for you:

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

• A healthy compensation plan that rewards your hard work with:$16/hour, opportunity for FREE massages, commission for enhanced therapies, and commission on retail sales!
• Benefits that help you take care of you:Employer Paid Health Care for full time employees, AFLAC, Dental, discounts on retail, discounts on services, and the opportunity for growth
• A dynamic, energizing environmentwhere you're consistently challenged, never bored.
• Trainingto help you grow and refine your sales and customer service skills.

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

• Providingoutstanding customer serviceby greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
• Promotingthe value of total body careby educating clients on new and expanded services, checking clients in and out, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
• Drivingmember retentionthrough outreach via phone and email to current members.
• Upholdingthe Massage Envy core valuesof optimism, gratitude, excellence, consistency and empathy.
• Protectingour workplace cultureby recognizing and supporting team goals and building positive relationships with team members.

We only succeed together, so we're looking for people with the passion and experience to be amazing.

Those who thrive in this role are:

• Sales superstarswho aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
• People of integrityready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).
• Smart and savvywith solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
• Masters of customer servicewho makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
• Fast on their feetwith the ability to think critically, juggle multiple tasks, and set priorities.
• Great teammateswho can work well with others in a fun and fast-paced environment.
  
• Supporters of total body carewith a general knowledge of massage and skin care services.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

Ifyou're ready toput your amazingsales and customer serviceskills to work to help people feel their best, we can't wait to meet you.

. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.