Front Desk Associate

Ignite Fitness Holdings; West Hartford (CT); On-site; USD 19,000 - 27,000; Part time

Benefits offered by this job

Health benefits

401K plan

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness in West Hartford, CT is seeking a part-time Front Desk Associate. You will welcome members, handle calls, and promote club services while ensuring a clean, friendly environment. This role emphasizes strong customer service and efficient transaction handling.

The position requires a high school diploma or equivalent, with 6 months of face-to-face retail experience or 1 year in fitness preferred, and a flexible, rotating schedule. Benefits apply to eligible staff.

Qualifications

• High School diploma or equivalent required.
• Six months of face-to-face customer service in retail or 1 year fitness experience preferred.
• Comfortable with a rotating schedule and busy environment.

Responsibilities

• Greet and assist members in a friendly, professional manner.
• Provide courteous telephone service and accurate information.
• Handle payments, give change, and issue receipts.
• Promote products and promotions to drive revenue.
• Maintain club cleanliness for part of the shift.

Skills

Multi-tasking

Strong work ethic

Self-starter

Customer service

Flexible schedule

Communication

Education

High School diploma or equivalent

Job description

Front Desk Associate# Front Desk AssociateWest Hartford - West Hartford, CT 06119## OverviewSalary Range$16.94 - $16.94 HourlyPosition TypePart TimeJob ShiftRotating ScheduleEducation LevelHigh School or EquivalentTravel PercentageNegligibleCategoryCustomer Service## Description**Front Desk Associate**Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.**Essential Duties and Responsibilities**:* Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.* Anticipate member's needs, respond promptly and acknowledge all members* Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.* Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.* Ability to maintain the cleanliness of the club for up to 50% of the shift.* Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.* Hands-on experience in accepting payments from customers and give change and receipts.* Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.* Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way**Minimum Skills*** Ability to manage multiple responsibilities* Solid work ethic with strong decision-making, problem resolution skills* Self-starter who takes initiative with minimal direction and supervision* Comfortable working a flexible rotating schedule* Superior customer service skills, preferably in the fitness industry.* Hard working, enthusiastic and energetic!* **Physical Requirements**: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.**Minimum Qualifications*** 18 years old or older* A High School Diploma or Equivalent required* Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.**Hours *(Initial training hours may vary as well as when the needs of the facility change)**** Discuss your availability with the Hiring Manager and/or notate it on your application.* Weekday and/or Weekend Hours based on club needs.* Open or Flexible availability is a plus.**Benefits*** Competitive Salary & 401K plan* Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness *(Applicable for Full Time Positions)** Paid Time Off benefits *(Applicable for Full Time Positions)** Free Black Card membership and fun exercise incentives*Planet Fitness is an Equal Opportunity Employer*