Front Desk Associate

Ignite Fitness Holdings; Town of Camillus (NY); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

401K

Health benefits

Paid Time Off

Free Black Card

Job summary

Planet Fitness in Camillus, NY is seeking a friendly Front Desk Associate to welcome and assist members, answer phones, process payments, promote current promotions, and help maintain a clean, welcoming club environment.

The ideal candidate is 18+, holds a high school diploma or equivalent, and has at least six months of face-to-face customer service experience (or one year in fitness). Flexible weekday/weekend hours are available, with competitive hourly pay in the $16–$17 range.

Qualifications

• 18+ years old
• High School Diploma or equivalent
• Six months face-to-face customer service experience in a retail environment required or 1-year Fitness experience preferred

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Answer phones promptly and knowledgeably, providing complete and accurate information.
• Resolve customer concerns with strong problem-solving skills for a pleasant experience.
• Maintain club cleanliness for up to 50% of the shift.
• Handle payments and give change/receipts accurately.
• Promote products and promotions to customers and explain business procedures clearly.

Skills

Customer service

Communication

Multi-tasking

Flexible schedule

Cash handling

Problem solving

Self-starter

Education

HS Diploma / equivalent

Tools

POS system

Job description

# Front Desk AssociateCamillus Commons - Camillus, NY 13031-2238## OverviewSalary Range$16.00 - $16.50 HourlyPosition TypePart TimeJob ShiftFixed ScheduleEducation LevelHigh School or EquivalentTravel PercentageNegligibleCategoryCustomer Service## Description**Front Desk Associate**Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.**Essential Duties and Responsibilities**:* Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.* Anticipate member's needs, respond promptly and acknowledge all members* Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.* Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.* Ability to maintain the cleanliness of the club for up to 50% of the shift.* Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.* Hands-on experience in accepting payments from customers and give change and receipts.* Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.* Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way**Minimum Skills*** Ability to manage multiple responsibilities* Solid work ethic with strong decision-making, problem resolution skills* Self-starter who takes initiative with minimal direction and supervision* Comfortable working a flexible rotating schedule* Superior customer service skills, preferably in the fitness industry.* Hard working, enthusiastic and energetic!* **Physical Requirements**: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.**Minimum Qualifications*** 18 years old or older* A High School Diploma or Equivalent required* Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.**Hours *(Initial training hours may vary as well as when the needs of the facility change)**** Discuss your availability with the Hiring Manager and/or notate it on your application.* Weekday and/or Weekend Hours based on club needs.* Open or Flexible availability is a plus.**Benefits*** Competitive Salary & 401K plan* Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness *(Applicable for Full Time Positions)** Paid Time Off benefits *(Applicable for Full Time Positions)** Free Black Card membership and fun exercise incentives*Planet Fitness is an Equal Opportunity Employer*