Front Desk Associate

IGNITE Fitness Holdings; Town of East Greenbush (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the fitness sector is on the lookout for enthusiastic Front Desk Associates who thrive in a dynamic environment. In this role, you'll be the first point of contact for members, delivering exceptional customer service while managing various responsibilities. You'll engage with customers, promote fitness benefits, and ensure a welcoming atmosphere. If you are a self-starter with a passion for fitness and a knack for problem-solving, this position offers a fantastic opportunity to contribute to a vibrant community while enjoying competitive benefits and a supportive team environment.

Benefits

Competitive Salary

401K Plan

Health Benefits (Medical, Dental, Vision)

Paid Time Off

Free Black Card Membership

Exercise Incentives

Qualifications

• Strong customer service skills with a focus on fitness industry experience.
• Ability to manage multiple responsibilities and work flexible hours.

Responsibilities

• Welcome and assist members with a friendly demeanor.
• Provide efficient telephone service and resolve customer concerns.
• Maintain cleanliness of the club and handle payments accurately.

Skills

Customer Service Skills

Problem Solving

Communication Skills

Multi-tasking

Work Ethic

Education

High School Diploma or Equivalent

Job description

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties And Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members.
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and giving change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way.

Minimum Skills

• Ability to manage multiple responsibilities.
• Solid work ethic with strong decision-making, problem resolution skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Superior customer service skills, preferably in the fitness industry.
• Hardworking, enthusiastic, and energetic!
• Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch, or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

• 18 years old or older.
• A High School Diploma Or Equivalent required.
• Six months face-to-face customer service experience in a retail environment required or 1-year fitness experience preferred.

Hours (Initial training hours may vary as well as when the needs of the facility change.)

• Discuss your availability with the Hiring Manager and/or notate it on your application.
• Weekday and/or Weekend Hours based on club needs.

Benefits

• Competitive Salary & 401K plan.
• Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD, and Illness (Applicable for Full Time Positions).
• Paid Time Off benefits (Applicable for Full Time Positions).
• Free Black Card membership and fun exercise incentives.

Planet Fitness is an Equal Opportunity Employer.