Front Desk Associate

Greenville Embassy Suites; San Marcos (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

401(k) plan with company match

Health insurance

Job summary

Atrium Hospitality in San Marcos, TX is seeking a Front Desk Associate for a full-time role. The position emphasizes guest check-in/out excellence, problem-solving, and team training, with a focus on warmth and efficiency at the front desk.

Typical compensation is hourly, with benefits including health coverage and a 401(k) plan. This on-site role requires the ability to handle lifting up to 50 lbs and stay active throughout the shift.

Qualifications

• Minimum customer service experience and ability to handle guest requests with grace.
• Experience in hospitality or leadership roles is preferred.
• Proficiency with hotel management systems and front desk software.
• Must be able to lift up to 50 lbs and stay on your feet for shift work.

Responsibilities

• Oversee front desk operations and serve as the primary problem solver for guests and team members.
• Handle guest check-ins and check-outs with warmth and efficiency.
• Assist in training new front desk staff and act as a friendly coach.
• Resolve guest issues promptly and professionally to ensure satisfaction.
• Support daily front desk tasks such as event sheets and lobby readiness.

Skills

Customer service

Hospitality leadership

Tech-savvy hotel systems

Physical stamina

Education

High school diploma or equivalent

Job description

Hotel : San Marcos Embassy Suites

1001 E. McCarty Lane

San Marcos, TX 78666

Full time

Compensation Range : $16.00/hr

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

What's in it for you?

The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect , Innovation , and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning - 40% of our management hires are internal promotions!
• Invest in Your Future - 401(k) plan with company match.
• Comprehensive Health Coverag e - Medical, dental, and vision insurance options.
• Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact - Make a difference through Atrium's community service and volunteer programs.

Job Description

What You Will Do

• Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike.
• Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.
• Support and train new front desk team members-you're the friendly coach they'll thank later.
• Resolve guest issues quickly and professionally (bonus points if they leave smiling).
• Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.

What We Are Looking For

• Customer service experience - You've got the people skills and patience to keep things running smoothly.
• Experience in hospitality or leadership (preferred) - This isn't your first rodeo, and it shows.
• High school diploma or equivalent - Because communication, math, and common sense are key.
• Tech savvy enough to use hotel systems with confidence - No one wants to be stuck at the front desk with a frozen screen.
• Able to lift 50 lbs and stay on your feet - This role keeps you moving, literally.

Why Atrium:

Hear it from Maria O. : For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

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Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy