Front Desk Associate

Golden Gate Regional Center Inc; San Francisco, Northern (CA, KY); Hybrid; USD 42,000 - 51,000; Full time

Benefits offered by this job

Medical & Dental benefits

403(b) retirement plan

Paid time off & holidays

Job summary

Golden Gate Regional Center in San Francisco is seeking a Front Desk Associate to be the first point of contact for visitors and calls. You will greet guests, answer questions, and direct inquiries while handling daily front desk tasks.

The role requires a High School Diploma and 3+ years in office settings with front desk/reception or customer service duties. Proficiency in Microsoft 365 and strong communication are essential.

Qualifications

• High School Diploma or equivalent.
• 3+ years in an office setting with front desk reception, office assistant, or customer service duties.
• Proficient with Microsoft 365 and strong written/oral communication.

Responsibilities

• Greet visitors and answer questions; direct inquiries as needed.
• Professionally answer and direct incoming phone calls and messages.
• Open/close the office/front desk for business hours.
• Maintain and organize the reception area for cleanliness and efficiency.
• Assist with visitor registrations, deliveries, and conference room reservations.

Skills

Technical Literacy

Communication & Interpersonal

Professional Etiquette

Organized

Multitasking & Prioritization

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft 365

Zoom Phones

Job description

Front Desk Associate

Starting Salary Range: $42,193 - $50,632

GGRC is looking to hire a Front Desk Associate to be the first point of contact for visitors and calls to our San Francisco headquarters. This position will greet, answer questions, and direct inquiries as needed while performing daily front desk tasks and responsibilities.

Front Desk

• Front desk


• Open or close the office/Front Desk for business hours.


• Professionally answer, address, assist, and direct incoming phone calls, voice messages, or inquiries.


• Courteously greet and assist incoming visitors.


• Provide basic information regarding GGRC application processes.


• Create and distribute SF Out-of-office/Officer of the Day notifications.


• Track and Distribute SF Staff Parking Vouchers


• Track and Distribute Temporary Badges


• Review and forward incoming faxes from our general fax line.


• Run visitor reports and assist building security desks with unexpected drop-in visitors.


• Maintain and organize GGRC reception area/waiting room for cleanliness.


• Receive or assist with incoming deliveries or packages and out-going delivery or package pick-up.


• Provide front desk coverage for Board of Director meetings.


• Serve as phone back-up to other GGRC office front desk staff.


• Assist with SF Conference or Meeting Room reservations.


• Assist with visitor registrations as needed.

Other

• Sort or process daily mail as needed.


• Hold and distribute various department items for staff as directed.


• Additional tasks and projects as assigned.

Education/Experience

• High School Diploma or equivalent


• 3+ years in an office setting with front desk reception, office assistant, or customer service oriented duties

Competencies

• Technical Literacy


• Communication and Interpersonal Skills with Active Listening


• Professional Etiquette


• Organized


• Agile Multitasking and Prioritization


• Collaboration/Teamwork

General Skills

• Dependable


• Technology proficient with Microsoft 365 programs


• Familiarity with Zoom Phones a plus, but not required


• Strong communication skills, oral and written


• Strong listening skills


• Ability to respond empathetically and appropriately as needed


• Ability to problem solve spontaneously


• Ability to maintain a calm demeanor under stressful situations or conversations


• Strong customer service skills


• Professional demeanor

Desired Qualifications

• Coursework in Office Administration or related areas


• Experience in multi-cultural settings


• Bilingual capacity, particularly English/Spanish or English/Cantonese

What are the benefits to working with GGRC?

• We offer a comprehensive benefits package including Medical and Dental benefits with a generous employer contribution and additional employer paid Life, Disability and Vision coverage


• 10% employer contribution to a 403(b) retirement account to help you save for the future!


• 13 vacation days, 15 sick days, 11 paid holidays, 6 personal days and up to 5 paid days for continuing education

GENEROUS TIME OFF BENEFITS!!!

No really, we mean generous:

What makes GGRC so special?

GGRC values diversity, we believe in creating an environment where people of all backgrounds can collaborate to find solutions to complex problems. We are community minded and passionate.

GGRC values each person as a full, robust, and unique individual and interacts with each person in a manner that is respectful and responsive. We endeavor to place each person at the center of his, her or their own life. We approach each person as an expert on his, her or their own life and identity with a clear and attentive inquiry into what is important to, as well as important for, that one person (whether coworker or person-served, family member or other stakeholder).

Golden Gate Regional Center is an Equal Opportunity Employer.