Front Desk Associate

erickson; Peabody (MA); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

Medical, dental and vision packages

Annual wellness expense reimbursement

PTO and volunteer hours

401k with 3% match

Onsite medical centers

Job summary

Brooksby Village by Erickson Senior Living is seeking part-time evening/weekend customer service professionals with strong administrative skills to greet residents, staff, and guests and set a welcoming tone. You will manage resident lists, handle packages, and coordinate mail daily in a fast-paced environment.

The role requires MS Office proficiency, experience on a multi-line switchboard, and the ability to work holidays while contributing to a diverse, values-driven workplace.

Qualifications

• Proficient in Microsoft Office (especially Excel).
• Experience with multi-line telephone switchboard.
• Ability to multi-task independently in a fast-paced environment.
• Reception and Customer Service experience.
• Ability to work holidays.

Responsibilities

• Greet and direct residents, visitors, and staff, handle questions and concerns efficiently.
• Manage resident lists, alphabetically and by apartment.
• Log all resident packages and notify residents of pickup; sort and distribute mail daily.

Skills

MS Office

Telephone switchboard

Multi-tasking

Reception & Customer Service

Tools

Microsoft Excel

Job description

Location

Brooksby Village by Erickson Senior Living

Our vibrant senior living community is looking for customer service professionals with solid administrative skills for part-time evening and weekend positions. As the first point of contact for residents, staff, and guests, you'll set the tone for a warm and welcoming experience.

What you will need:

• Proficient in Microsoft Office (especially excel)
• Experience with multi-line telephone switchboard
• Experience and ability to multi-task independently in a fast paced environment
• Reception and Customer Service experience
• Ability to work holidays

What we offer:

• Compensation: $17-$20/ hour commensurate with experience
• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones

How you will make an impact:

• Greet and direct our residents, visitors, and staff, handle questions and concerns efficiently
• Manage resident’s list, alphabetically and by resident apartment
• Responsible for logging all resident packages and notifying residents of a package pick-up via notice, assuring all mail is dispatched through U.S. Mail at the end of each day, sort and distributes all inter-office mail

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Brooksby Village is a beautiful 90-acre continuing care retirement community located in Peabody, Massachusetts, just minutes from Boston. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Brooksby Village helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.