On-Call Home Support Scheduler

erickson; Peabody (MA); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

401k with 3% match

Onsite medical centers

Education assistance

Discount on food and drinks

Job summary

Erickson Senior Living's Brooksby Village in Peabody, MA is hiring an On-Call Coordinator in Home Support to manage after-hours scheduling and staffing for private duty home care services.

You will answer after-hours calls, triage inquiries, and oversee resident schedules to align with each plan of care, while minimizing overtime and ensuring high-quality service. Previous home care scheduling experience is preferred, with strong customer service and problem-solving skills.

Qualifications

• Experience in home care or healthcare for seniors.
• Scheduling services experience preferred.
• Strong customer service and problem-solving skills.
• Organizational skills and attention to detail.

Responsibilities

• Answer after-hours phone calls promptly.
• Handle inquiries/referrals and assess urgency.
• Oversee after-hours resident schedules to match plan of care.
• Triaging residents, families, referral sources, and staff questions.
• Maximize schedules, reduce open shifts and minimize overtime.

Skills

Home care

Scheduling exp

Customer service

Problem solving

Organizational skills

Job description

Location: Brooksby Village by Erickson Senior Living

Join our team as On-Call Coordinator in Home Support who provides after-hours scheduling and staffing for all private duty home care services.

What we offer

• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
• Compensation: $19 an hour for "engaged" time plus a stipend for scheduled time

How you will make an impact

• Answering after-hours phone calls in a timely and courteous manner.
• Handling all inquiries /referrals promptly to determine the urgency of follow-up needed.
• Overseeing all after-hours resident schedules for private duty services to ensure they match the indicated plan of care.
• Triaging residents, families, referral sources, and employee questions and issues as appropriate.
• Maximizing schedules and reducing the amount of open shifts while minimizing overtime and scheduling inefficiencies.

What you will need

• Experience in home care, healthcare, or an environment serving the senior population.
• Scheduling services experience preferred.
• Strong customer service focus and critical thinking skills, including the ability to problem-solve.
• Organizational skills and attention to detail.

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Brooksby Village is a beautiful 90-acre continuing care retirement community located in Peabody, Massachusetts, just minutes from Boston. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Brooksby Village helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.