Front Desk Associate

Learning Lot, Inc; Northbrook (IL); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Paid sick leave

Employee discounts on classes

Beast Academy Online subscriptions

401(k) retirement plan with company 1%

Job summary

AoPS Academy in Northbrook, IL is seeking an in-person Part-Time Front Desk Associate to greet students and families, answer calls and emails, and support campus operations while classes are in session.

Responsibilities include managing calendars, data entry, admissions assistance, inventory and supplies, and maintaining a welcoming lobby. Ideal candidates have strong communication, organization, and customer service experience and can work independently or with a team.

Qualifications

• Experience confidently interacting with customers; experience interacting with families and students (elementary through high school) preferred.
• Strong organizational and computer skills.
• Excellent verbal and written communication skills; knowledge of correct grammar, spelling, and English usage.
• Establish and maintain positive, effective working relationships with students, parents, staff, and the general public.
• Ability to work both independently and collaboratively.
• Maintain flexibility to effectively solve problems under pressure.
• Administrative and/or customer service experience.
• Proficiency with Google Workspace applications (Docs, Sheets, Calendar, etc.).
• Motivated to learn new technologies.
• Maintain customer confidentiality.
• Excited about our mission of motivating high-performing students.
• Lift up to 25lbs.

Responsibilities

• Serve as campus receptionist; answer the phone, respond to voicemails, and pass on relevant information to the appropriate staff member
• Warmly welcome both current and prospective students and their families
• Manage and respond to customer inquiries both by phone and email
• Maintain multiple calendars, schedule meetings and ensure everything is up-to-date
• Use internal database to generate reports and lists, and perform data entry tasks
• Provide admissions assistance as needed with consultation requests, scheduling, and post-consultation follow-ups
• Organize and prepare classroom and office supplies
• Take inventory to support campus operations
• Supervise students between classes
• Perform light cleaning duties and tidying up the facility
• Assume responsibility for the organization, operation, and appearance of the lobby and front desk area
• Assist full-time staff with other campus procedures to ensure things are running smoothly
• Participate in occasional outreach/inreach opportunities
• Other duties as assigned

Skills

Customer service

Organization

Communication

Teamwork

Problem solving

Education

Experience in customer service

Tools

Google Workspace

Job description

As part-time front desk staff at our location in Northbrook , IL , you will answer phone calls and emails, warmly welcome both current and prospective students and their families and act as the friendly face of AoPS Academy while classes are in session. Additionally, in this role you will support campus operations by helping take inventory, tidying up the facility, and assisting the full-time staff with other campus procedures to ensure things are running smoothly. The Front Desk Associate will:

• Serve as campus receptionist; answer the phone, respond to voicemails, and pass on relevant information to the appropriate staff member
• Warmly welcome both current and prospective students and their families
• Manage and respond to customer inquiries both by phone and email
• Maintain multiple calendars, schedule meetings and ensure everything is up-to-date
• Use internal database to generate reports and lists, and perform data entry tasks
• Provide admissions assistance as needed with consultation requests, scheduling, and post-consultation follow-ups
• Organize and prepare classroom and office supplies
• Take inventory to support campus operations
• Supervise students between classes
• Perform light cleaning duties and tidying up the facility
• Assume responsibility for the organization, operation, and appearance of the lobby and front desk area
• Assist full-time staff with other campus procedures to ensure things are running smoothly
• Participate in occasional outreach/inreach opportunities
• Other duties as assigned

The ideal candidate has:

• Experience confidently interacting with customers; experience interacting with families and students (elementary through high school) preferred
• Strong organizational and computer skills
• Excellent verbal and written communication skills; knowledge of correct grammar, spelling, and English usage
• Establish and maintain positive, effective working relationships with students, parents, staff, and the general public
• Ability to work both independently and collaboratively
• Maintain flexibility to effectively solve problems under pressure
• Administrative and/or customer service experience
• Proficiency with Google Workspace applications (i.e. Docs, Sheets, Calendar, etc.)
• Motivated to learn new technologies
• Maintain customer confidentiality
• Excited about our mission of motivating high-performing students
• Lift up to 25lbs

Work schedule:

This is an in-person, part-time position at our Northbrook , IL campus. Front Desk hours are weekday afternoons/evenings and weekends during the academic year and Monday through Friday day shifts available during the summer.

Why join AoPS:

• Range of 16.90 - 17.30/hour
• Impact : Be the welcoming face of AoPS Academy, supporting campus operations and helping create positive first impressions for students and families in our mission to train great problem solvers
• Culture : Join a team of lifelong learners dedicated to discovering, inspiring, and training high-performing students in advanced problem-solving education
• Benefits : Paid sick leave, employee discounts on classes and Beast Academy Online subscriptions
• Future Planning: 401(k) retirement plan with company match
• Quality of Life : Part-time flexibility with afternoon/evening hours during academic year and day shifts available in summer

About AoPS Academy

AoPS Academy is a year-round educational enrichment program. Since 1993, AoPS has prepared hundreds of thousands of students for college and career success through engaging curriculum, expert online instruction, and local, in-person academies. AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education. AoPS Academy brings the AoPS methodology to small live physical and virtual classrooms. We offer a world-class curriculum in math, science, and language arts for students in grades 1-12, creating an environment where exploration meets challenge, right in your local neighborhood. Students learn in small classes led by accomplished instructors and collaborate with a peer group who share their passion for learning.

Please note that in order to be considered for this position you must be legally authorized to work in the US. We are unable to offer sponsorship, including STEM-OPT and H-1B.