Front Desk Associate

FirstService Residential; Naples (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Front Desk Associate. In this role, you'll be the first point of contact for residents and guests, ensuring a welcoming environment while managing security protocols and emergency responses. This position demands exceptional customer service skills and the ability to multitask effectively. As a full-time associate, you will enjoy comprehensive benefits, including medical plans, dental, vision, and a 401k with company match. If you thrive in dynamic settings and possess strong communication skills, this opportunity is perfect for you.

Benefits

Comprehensive Medical Plans

Dental Insurance

Vision Insurance

Paid Time Off

401k with Company Match

Qualifications

• Strong communication, telephone, and customer service skills.
• Ability to multitask and be detail-oriented.

Responsibilities

• Greet and direct residents, guests, and invitees.
• Monitor emergency response systems and access control procedures.
• Maintain daily logs, records, and forms.

Skills

Customer Service

Communication Skills

Time Management

Computer Literacy

Interpersonal Skills

Education

High School Diploma

College Level Courses in Business or Hospitality

Job description

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As a Front Desk Associate, you will be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.

Your Responsibilities:

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills - Qualifications:

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Strong customer service, communication and interpersonal skills required.

Physical Requirements:

• Ability to lift 30 - 50 lbs.
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information by means of the spoken and written word.
• Ability to quickly and easily navigate the property/building as required to meet the job functions
• Complete all required forms.
• Ability to work extended hours and weekends based on project requirements.
• Ability to respond to emergencies in a timely manner.

Supervisory Responsibilities

• No supervisory responsibilities

Additional Information

• Schedule: Rotating Monday thru Friday week 1 and Tuesday thru Saturday week 2

What We Offer:

As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation: $25.00 per hour

Disclaimer Statement

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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