Front Desk Associate Part Time Weekend AM

Planet Fitness; Fort Myers (FL); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a dynamic and supportive team at a leading fitness center where your passion for customer service will shine! As a Front Desk Associate, you will create a welcoming environment for members and guests, ensuring they feel valued and supported on their fitness journeys. Your role will involve greeting visitors, assisting with inquiries, and promoting a positive atmosphere in our Judgement Free Zone. Enjoy perks like a free membership, retirement savings plans, and engaging team-building events. This is an exciting opportunity to be part of a culture that prioritizes health and community well-being.

Benefits

Free Black Card Membership

401(K) and Roth Retirement Savings Plan

Employee perks and discounts

Team-building competitions and social events

Qualifications

• 6-12 months of experience in a customer service environment preferred.
• Willing to become CPR/AED Certified (training provided).

Responsibilities

• Provide exceptional customer service to members and guests.
• Assist with membership-related functions and resolve concerns.
• Maintain cleanliness and safety of club areas.

Skills

Customer Service

Communication Skills

Problem Solving

Punctuality

Reliability

Empathy

Education

High School Diploma or equivalent

Tools

Basic Computer Skills

Job description

Who We Are

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!

Schedule

We are looking to fill this position with a schedule of Saturday and Sunday from 6AM-2PM.

Who You Are

All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone. Characteristics that will make you a perfect match for our Front Desk Associate include:

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Are a quick study with the ability to apply what you have learned during online and hands-on training.

About the Front Desk Associate Role

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience! Daily responsibilities include:

• Greeting members/guests as they enter and exit the club; assisting them with questions or concerns during check-in.
• Promoting our Judgement Free Zone by connecting with members on the club floor, offering assistance, and supporting their fitness journeys while upholding club policies.
• Resolving member concerns and escalating to a Manager as needed.
• Answering phones in a friendly manner and assisting callers with inquiries.
• Performing membership-related functions such as sign-ups, updating contact/billing information, cancellations, collecting unpaid balances, and transferring memberships.
• Conducting prospective member calls and tours; assessing their membership needs.
• Executing retail transactions accurately and driving sales goals.
• Regularly cleaning and sanitizing all exercise equipment and amenities, including communal spaces and your assigned area.
• Ensuring restrooms are clean, sanitized, stocked, and clutter-free following the routine cleaning schedule.
• Performing comprehensive walk-throughs of all club areas to address safety, policy, and cleanliness concerns promptly.
• Addressing maintenance and facility concerns such as broken or missing equipment (e.g., dispensers, faucets, fixtures).

More Reasons to Join Planet Fitness

• Free Black Card Membership
• 401(K) and Roth Retirement Savings Plan
• Employee perks and discounts
• Engaging team-building competitions and social events

Qualifications

• 6-12 months of experience in a customer service environment preferred
• Willing to become CPR/AED Certified (training provided by Planet Fitness)
• Basic computer proficiency