Front Desk Associate

Long Beach Community Action Partnership; Long Beach (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established community-focused organization is seeking a dedicated Front Desk Associate to enhance customer experience across various departments. This dynamic role involves greeting visitors, managing customer data, and supporting essential services. The ideal candidate will possess strong organizational skills and a commitment to excellent customer service. Join a team that values professionalism and teamwork, where your contributions will have a meaningful impact on the community. If you are bilingual in Spanish and thrive in a fast-paced environment, this position offers a rewarding opportunity to make a difference.

Qualifications

• 1+ year experience in social services or non-profits.
• 2 years customer service or crisis management experience.

Responsibilities

• Greet visitors and maintain the visitor area.
• Enter and track customer data in the system.
• Assist with applications for various programs.

Skills

Customer Service

Bilingual in Spanish

Organizational Skills

Time Management

Decision-Making

Communication Skills

Education

High School Diploma

Tools

MS Office

Email Applications

Internet Applications

Job description

Director of Human Resources at Long Beach Community Action Partnership

Position: Front Desk Associate

Reports To: Community Advocacy and Family Services Director

Salary: $22 per hour

Job Status: Full Time (40 Hours Per Week)

Schedule: Monday - Friday 8:30am - 5:30pm

Position Overview:

The Front Office Program Customer Experience Specialist will support various departments including Energy Services & Weatherization, Youth Services, Vita, and PADNET. This role requires professionalism, multitasking, and excellent customer service to internal and external clients.

Responsibilities:

1. Greet visitors, answer questions, and maintain the visitor area.
2. Verify applicant documentation for eligibility.
3. Enter and track customer data in the system.
4. Process online and in-person applications.
5. Assist with LHEAP customer appointments as backup.
6. Process applications for programs like LHEAP and Youth Services.
7. Support Vita (Tax Services) department with scheduling and greeting.
8. Type memos, correspondence, reports, and other documents.
9. Perform clerical duties such as photocopying, faxing, and filing.

Requirements:

• High School Diploma or equivalent.
• At least 1 year of experience with social services, non-profits, or related fields.
• 2 years of customer service or crisis management experience.
• Strong organizational and time management skills.
• Bilingual in Spanish required.
• Excellent communication skills.
• Ability to understand contracts, regulations, and policies.
• Decision-making skills in procedural matters.
• Proficiency in MS Office, email, and internet applications.

Additional Information:

This job description is not exhaustive; duties may change as needed. Work environment includes office and outdoor settings in various weather conditions. Physical demands include sitting, standing, walking, reaching, and other movements. No supervisory responsibilities. Limited travel may be required for training.