Front Desk Associate

Proof Fitness; Lexington (KY); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading fitness club in Lexington is looking for a Front Desk Associate to create a welcoming environment for members and guests. The role includes greeting visitors, handling inquiries, processing memberships, and ensuring a positive customer experience. Candidates should have excellent communication skills, basic cash handling knowledge, and a dedication to providing exceptional service. CPR certification is required within the first 60 days of employment. Flexible hours are a must.

Qualifications

• Minimum of six months related experience.
• Current CPR certification and basic first aid training within 60 days of hire.
• Basic computer skills are required.

Responsibilities

• Greet each member and guest promptly and create a friendly atmosphere.
• Check each member in using proper procedures and monitor check-ins.
• Process purchases on the Point of Sale System.

Skills

Customer Service

Communication

Professionalism

Cash Handling

Education

CPR certification

Job description

• Greet each member and guest promptly, enthusiastically and with asmile to create a friendly positive entrance into the club
• Greet all incoming guests and say “Good-bye” to all outgoing guests
• Check each member in using the proper check-in procedures
• Monitor check-ins to identify delinquent accounts and follow theproper procedure in the event of a delinquency
• Register all guests into the club using proper registration procedures
• Ensure that guests and appointments are directed to theappropriate fitness consultant in a prompt, professional manner
• Answer phone by the third ring in a professional, courteous andenthusiastic manner using the proper phone greeting
• Address caller’s requests and/or take appropriate messages
• Register all telephone inquiries in the TI register in the MasterProduction Binder and transfer the call to the appropriate Fitness Consultant
• Respond immediately to requests, inquiries and concerns
• Maintain neat appearance and wear proper uniform attire withnametag while on duty
• Distribute towels and other materials as needed
• Process all purchases on the Point of Sale System
• Perform End of Shift and End of Day processing
• Promote and sell merchandise
• Restock items and keep coolers and food displays looking full
• Assess and keep front desk, retail, drink, supplement display andsurrounding areas orderly and clean
• Follow proper opening and closing procedures
• Log all maintenance concerns as identified
• Notify management of incidents that require incident reports
• Work when scheduled and adhere to company attendance policies
• Attend all staff meetings as directed
• Perform other duties as directed by management

Experience and Skills

Required Knowledge, Skills and Abilities

• Generate, maintain and demonstrate a friendly, enthusiastic, andpositive attitude
• Understanding of basic cash procedures
• Ability to handle challenging customer issues with patience, tactand professionalism
• Must have a high level of professionalism, honesty, integrity andwork ethic
• Exhibit a superior sense of customer service at all times
• Willingness to work flexible hours

Required Experience, Education and Certifications

• Minimum of six months related experience
• Excellent communication and customer service skills are required
• Understanding of basic cash procedures is required
• Basic computer skills are required
• Current CPR certification and basic first aid training within 60days of hire

Physical Requirements

• Position duties require standing for long periods of time, dailywalking, sitting, lifting, bending, squatting and reaching.
• The physical demands described here are representative of thosethat must be met by an employee to successfully perform theessential functions of this job. Reasonable accommodations may bemade to enable individuals with disabilities to perform theessential functions.

Language Skills

• Ability to read and interpret common business related documentssuch as the Proof Fitness membership agreement. Ability to respond,verbally and in writing, to common inquiries or complaints fromcustomers or members of the business community.