Front Desk Associate

FirstService Residential; Kansas City (MO); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Full benefits package

401k with company match

Paid holidays

Job summary

FirstService Residential in Kansas City, MO seeks a dependable front desk attendant who can work independently, communicate clearly, and greet residents. You will monitor access control systems and maintain daily logs, handling emergencies with calm, professional service.

The role emphasizes strong customer service, multi-tasking, punctual attendance, and teamwork with the building staff. This is a full-time, non-exempt position with comprehensive benefits, including a 401k match.

Qualifications

• 2–3 years of business experience preferred.
• Knowledge of information systems hardware/software preferred.
• Excellent written and verbal communication.
• Strong customer service and interpersonal skills.
• Ability to multi-task and stay organized.

Responsibilities

• Demonstrates excellent customer service, communication and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations promptly.
• Monitors and controls access to the building.
• Maintains daily log, records and forms.
• Resolves and follows up on complaints/issues.
• Maintains a safe and secure environment throughout the building.

Skills

Business experience

Information systems

Written and verbal communication

Customer service

Interpersonal skills

Job description

Job Overview:

The front desk person works independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets residents. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.

Description:

Job Overview:

The front desk person works independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets residents. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.

Your Responsibilities:

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Accountability for servicing residents with a focus on the values of FirstService Residential: Do What’s Right, Own It, Improve It, Aim High, Build Great Relationships, and Be Genuinely Helpful.
• Must maintain regular and punctual attendance to required shifts, meetings, trainings and related employment engagements to support position responsibilities and duties. Any alterations to required schedule must be reviewed and approved, in advance by your supervisor.
  

Functions And Responsibilities Of Desk Attendant:

• Demonstrates excellent customer service, communication and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.
  

Additional Responsibilities:

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.
  

Skills And Qualifications:

• Two (2) to three (3) years of business experience preferred.
• Command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Strong customer service and interpersonal skills required.
  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Knowledge of customer service principles and practices
• Customer service focused and understands the value of a smile
• Outgoing and confident personality with consistent professional demeanor, able to handle varying personalities
• Collaborative attitude and team player but also have the ability to work independently
• Exceptional interpersonal and communication skills
• Knowledge of basic computer applications/skills
• Knowledge of basic administrative duties and organization skills
• Ability to multi-task and prioritize duties
• Exceptional communication skills – verbal and written
• Attention to detail and accuracy
• Highly organized and detailed-oriented
• Problem solving skills
• Able to take direction
• Reliable, punctual and discrete
  

Tools And Equipment Used:

• Computer, keyboard, printer, etc.
• Security and Camera Monitoring Equipment
  

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

• Standing or sitting at a desk for extended periods of time
• Working at a computer throughout the day (keyboard and mouse use)
• Communicate, receive and exchange ideas and information by means of the spoken and written word.
• Ability to quickly and easily navigate the property/building as required to meet the job functions.
• Walking around the property. Ability to quickly and easily navigate the property as required to meet the job functions.
  
• Ability to lift up to 30 pounds
• Bending down
  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

All scheduled time off and/or change of schedule must be approved, in advance, by the Building Manager. All scheduled time off must have coverage before approval will be granted. Time off may not be taken if prior approval is not given.

What We Offer:

As a full-time, non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and more. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match.

Compensation:

$19.00 per hour

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.