Front Desk Associate

Atrium Hospitality; Hot Springs (AR); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Paid time off

Brand discounts

DailyPay

Tuition reimbursement

Job summary

Atrium Hospitality's Hot Springs Embassy Suites in Hot Springs, AR is seeking a full-time front desk associate. You will greet guests, handle check-ins and check-outs with warmth, and ensure a welcoming experience.

You will support and train teammates, resolve guest issues quickly, and assist with daily tasks to keep the lobby guest-ready. High school diploma and comfort with hotel systems are required; ability to lift 50 lbs is expected.

Qualifications

• Customer service experience with people skills and patience.
• Experience in hospitality or leadership is preferred.
• High school diploma or equivalent.
• Tech-savvy with experience using hotel systems.
• Able to lift 50 lbs and stay on your feet.

Responsibilities

• Oversee front desk operations and act as go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and efficiency.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally.
• Assist with daily tasks like event sheets and lobby readiness.

Skills

Customer service experience

Hospitality experience

Leadership experience

Education

High school diploma or equivalent

Job description

Hotel
Hot Springs Embassy Suites
400 Convention Boulevard
Hot Springs, AR 71901
Full time
Compensation: $15.00
Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

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What You Will Do

• Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike.
• Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.
• Support and train new front desk team members—you’re the friendly coach they’ll thank later.
• Resolve guest issues quickly and professionally (bonus points if they leave smiling).
• Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.

What We Are Looking For

• Customer service experience – You’ve got the people skills and patience to keep things running smoothly.
• Experience in hospitality or leadership (preferred) – This isn’t your first rodeo, and it shows.
• High school diploma or equivalent – Because communication, math, and common sense are key.
• Tech savvy enough to use hotel systems with confidence – No one wants to be stuck at the front desk with a frozen screen.
• Able to lift 50 lbs and stay on your feet – This role keeps you moving, literally.

Why Atrium

Hear it from Maria O. : For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy