Front Desk Associate

Soto Method LLC; Highland Park (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Complimentary class access

Employee discounts

Partner product gifting

Growth opportunity

Job summary

SotoMethod is a fitness company built on efficiency, results, and approachability. Our programming is designed for maximum impact in minimal time and is available to our community, online or in-studio.

We’re hiring a Front Desk Associate to serve as the first point of contact for our in-studio experience and support day-to-day studio operations. This role is ideal for someone who is proactive, detail-oriented, and energized by creating a seamless, high-touch client experience.

Qualifications

• Available 10-20 hours per week, including early mornings, evenings, and at least one weekend day.
• Previous experience in customer service or front desk roles (fitness or hospitality a plus).
• Comfortable with technology and booking systems.
• Strong interpersonal skills and ability to create a welcoming environment.
• Strong judgment and intuition in customer interactions; solution-oriented without overpromising.
• Exceptionally reliable and punctual; team can count on you.
• Sense of ownership; take initiative and handle issues proactively.
• Bonus: Genuine interest in fitness, wellness, or exceptional client experiences.

Responsibilities

• Greet all clients with professionalism, warmth, and enthusiasm.
• Manage client check-in, class bookings, and in-studio communication.
• Respond to client inquiries promptly and helpfully, both in person and digitally.
• Support day-to-day studio operations, including maintaining a clean, organized environment and coordinating with third-party vendors.
• Manage opening, closing, and class transition procedures, including cleaning mats, resetting equipment, and preparing the studio for the next session.
• Partner with trainers and team members to ensure a seamless, high-quality client experience.

Skills

Customer service

Front desk

Booking systems

Interpersonal skills

Reliability

Punctuality

Ownership

Communication

Tools

Booking software

Job description

• Early mornings, midday, evenings, and weekends
• Must include at least one weekend day per week
  

About Us

SotoMethod is a fitness company built on efficiency, results, and approachability. Our programming is designed for maximum impact in minimal time and is available to our community, online or in-studio.

About the Role

We’re hiring a Front Desk Associate to serve as the first point of contact for our in-studio experience and support with day-to-day studio operations. This role is ideal for someone who is proactive, detail-oriented, and energized by creating a seamless, high-touch client experience. Whether you’re looking to grow within the wellness industry or seeking a flexible role in a fast-paced, service-driven environment, this is an opportunity to play an integral part in our studio operations and community.

What You’ll Own

• Greet all clients with professionalism, warmth, and enthusiasm
• Manage client check-in, class bookings, and in-studio communication.
• Respond to client inquiries promptly and helpfully, both in person and digitally
• Support day-to-day studio operations, including maintaining a clean, organized environment and coordinating with third-party vendors.
• Manage opening, closing, and class transition procedures, including cleaning mats, resetting equipment, and preparing the studio for the next session.
• Partner with trainers and team members to ensure a seamless, high-quality client experience
  

What You Bring

• Available 10-20 hours per week, including early mornings, evenings, and at least one weekend day
• Previous experience in customer service or front desk roles (fitness or hospitality a plus)
• Comfortable with technology and booking systems
• Strong interpersonal skills, with the ability to create a positive, welcoming environment for every client
• Strong judgment and intuition in customer interactions - you know how to be solution-oriented without overpromising
• Exceptionally reliable and punctual - your team can count on you
• A sense of ownership - you care about the studio, take initiative, and handle issues proactively
• Bonus: A genuine interest in fitness, wellness, or creating exceptional client experiences
  
• $16/hour rate
• Complimentary access to SotoMethod classes (in-studio and digital)
• Employee discounts on retail and access to partner product gifting
• Opportunity to grow within a dynamic, high-energy team in the fitness and wellness industry