Front Desk Associate

goldscareers; Gilroy (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Training programs

Employee discounts and perks

Promotion opportunities

Fitness-minded workplace culture

Certification discounts (NASM, ACE, ISSA, or NCCA accredited equivalent)

Job summary

goldscareers is looking for a Front Desk Associate in Gilroy, California. This role involves greeting and directing gym members, guests, and staff. You'll assist with membership inquiries, manage check-ins, and maintain the front desk.

The ideal candidate should have excellent customer service skills and the ability to multi-task. We offer competitive pay, training programs, and a fitness-minded workplace culture along with various employee perks.

Qualifications

• Strong customer service skills to engage with members and guests.
• Effective communication abilities to interact with staff and members.
• Capability to handle multiple tasks efficiently.

Responsibilities

• Greet members and guests with a warm welcome.
• Check-in members accurately using proper procedures.
• Register guests and provide tours of the gym.
• Assist guests with membership inquiries.
• Process retail and concession sales.
• Maintain cleanliness at the front desk area.

Skills

Customer service skills

Effective communication

Multi-tasking

Job description

Position Overview

The Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym operations and policies as well as perform various administrative duties.

We Offer

• Competitive pay
• Training programs
• Employee discounts and perks
• Promotion opportunities
• Fitness-minded workplace culture
• Certification discounts (NASM, ACE, ISSA, or NCCA accredited equivalent)
• Plus, additional perks!

Responsibilities

• Enthusiastically greets each member and guest promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym
• Personally checks each member into the gym using the proper check-in procedures
• Register all guests into the gym using proper registration procedures
• Provides new guests with a tour of the gym and helps answer questions about current membership options
• Assists guests with purchasing a new membership
• Answers phone in a professional and courteous manner and uses proper phone greeting techniques
• Processes retail and concession sales
• Cleans and maintains the front desk area

Requirements

• Excellent customer service skills
• Ability to communicate effectively with both staff and members
• Ability to multi-task