Front Desk Associate

US Fitness; Cockeysville (MD); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Complimentary club membership

Training discounts

Employee referral bonus

In-house Certification + Continuing Ed

Full-Time Benefits: Medical, dental, &

Job summary

US Fitness is seeking a friendly Front Desk Associate to welcome members and guests, answer questions, and deliver an engaging fitness experience at the front of the club.

You will greet members and manage check-ins, handle calls and transactions, and help keep the lobby pristine while supporting ongoing programs and member engagement. This role emphasizes customer care, teamwork, and a professional, motivating environment.

Qualifications

• Greet and check in members and guests with a friendly attitude.
• Respond to questions and transactions efficiently.
• Maintain a clean, organized front area.
• Assist with member engagement and club programs.
• CPR/AED certification within 30 days or current certification.

Responsibilities

• Greet and check in members, guests, and visitors.
• Handle calls, questions, and transactions with a smile.
• Keep the front desk and lobby clean and organized.
• Support club programs and member engagement.

Skills

Customer service

Communication

Multitasking

Cash handling

CPR/AED ready

Tools

POS system

Job description

We’re looking for outgoing, energetic team planers to welcome members, answer questions, and deliver the ultimate fitness experience. As a Front Desk Associate, you’ll set the tone for every visit - creating a friendly, professional, and motivating environment from the moment someone walks in.

What You’ll Do:

• Greet and check in members, guests, and visitors.
• Handle calls, questions, and transactions with a smile.
• Keep the front desk and lobby clean and organized.
• Support club programs and member engagement.

What We’re Looking For:

• Friendly, enthusiastic attitude and strong communication skills.
• Organized, punctual, and able to multitask in a fast-paced setting.
• Interest in building a career in fitness-future opportunities as a Personal Trainer, Membership Manager, and more.
• Basic computer and cash-handling skills.
• CPR/AED certification (or willingness to obtain within 30 days).

Benefits & Perks:

• Complimentary club membership + guest privileges
• Discounts on training, spa services, programs, and apparel
• Employee referral bonus
• In-house Certification + Continuing Education
• Full-Time Only: Medical, dental, vision, life insurance, 401(k), and paid time off

US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER

Know Your Rights

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities