Front Desk Associate

Browns Fit; Cleveland (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

Browns Fit is seeking a Member Services Team member to provide exceptional experiences for members and guests. Responsibilities include checking in members, assisting with inquiries, and maintaining club standards. Ideal candidates will have strong customer service skills and a background in the fitness industry.

Qualifications

• 1-2 years customer service experience preferred.
• General understanding of the fitness industry.
• Must be able to lift 45 pounds.

Responsibilities

• Ensure all members and guests check in and have active memberships.
• Assist members and guests with inquiries and concerns.
• Monitor membership alerts and report issues in a timely manner.

Skills

Customer service

Interpersonal communication

Organizational skills

Team player

Computer skills

Education

Completion of company HR trainings

Job description

Job Title: Member Services Team

Company: Browns Fit

Directly Reports to: Operations Manager

Department: Operations

POSITION OVERVIEW

Welcome to the Member Services Team at Browns Fit. You have been selected to play an integral role in providing an exceptional experience for our members and guests, and in doing so, contribute to the overall success of the company. Our Member Services Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests.

KEY RESPONSIBILITIES:
Our Member Services Team is the heartbeat of our club. You will be responsible for:

• Ensuring that all members and guest check in and have active memberships
• Overseeing guest and member traffic flow
• Collecting dues and updating billing when appropriate
• Monitoring and addressing membership alerts
• Assisting members and guests with all inquiries and concerns
• Reporting all issues in a timely manner
• Contributing to maintaining the club-wide standards of cleanliness
• Answering phone calls and directing the appropriately
• Helping integrate members into the club (completing profile, taking photos, distributing barcodes)
• Assisting other departments when necessary
• Attending all required meetings
• Maintaining an active and working knowledge of Browns Fit as a company, as well as all services and promotions
• Being proficient in policies ad directives as outlined in the Member Services Playbook

WORK SCHEDULE

Work hours are scheduled and made available to employees by the Operations Manager. Your Supervisor will give you more details about where to access your schedule.

Employees are required to:

• Keep availability up to date for each day of the week
• Request time off at least two weeks in advance
• Notify your manage of any shift changes or swaps (Once the schedule has been posted, your shift is your responsibility

REQUIRED QUALIFICATIONS:

1) Knowledge, Skills & Abilities:

• General understanding of Fitness Industry
• Ability to work with computers
• Excellent customer service and interpersonal communication skills
• Independent, self-starter with strong organizational skills
• Must be a team player
• Adhere to meal and rest break periods and must clock in and out for all shift times

2) Minimum Certifications/Education:

• Must complete company HR trainings

3) Minimum Experience:

• 1-2 years customer service experience preferred

4) Physical Requirements:

• Must be able to lift 45 pounds
• Typing, using the telephone and computer mouse
• Frequent sitting, standing, walking, and stair climbing

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.