Front Desk Associate

Browns Fit; Cleveland (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic Member Services Team at a forward-thinking fitness company, where you will create exceptional experiences for members and guests. As the first point of contact, you'll manage check-ins, assist with inquiries, and ensure a welcoming atmosphere. This role is perfect for those who thrive on customer interaction and enjoy being part of a collaborative team. With a focus on maintaining high standards of service and cleanliness, you'll play a vital role in the club's success. If you're passionate about fitness and customer service, this opportunity awaits you!

Qualifications

• 1-2 years of customer service experience preferred.
• Ability to work with computers and excellent interpersonal skills.

Responsibilities

• Ensure all members and guests check in and have active memberships.
• Assist members and guests with inquiries and concerns.

Skills

Customer Service Skills

Interpersonal Communication

Organizational Skills

Computer Proficiency

Team Player

Education

Completion of Company HR Trainings

Job description

Job Title: Member Services Team

Company: Browns Fit

Directly Reports to: Operations Manager

Department: Operations

POSITION OVERVIEW

Welcome to the Member Services Team at Browns Fit. You have been selected to play an integral role in providing an exceptional experience for our members and guests, and in doing so, contribute to the overall success of the company. Our Member Services Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests.

KEY RESPONSIBILITIES

Our Member Services Team is the heartbeat of our club. You will be responsible for:

1. Ensuring that all members and guests check in and have active memberships
2. Overseeing guest and member traffic flow
3. Collecting dues and updating billing when appropriate
4. Monitoring and addressing membership alerts
5. Assisting members and guests with all inquiries and concerns
6. Reporting all issues in a timely manner
7. Contributing to maintaining the club-wide standards of cleanliness
8. Answering phone calls and directing them appropriately
9. Helping integrate members into the club (completing profile, taking photos, distributing barcodes)
10. Assisting other departments when necessary
11. Attending all required meetings
12. Maintaining an active and working knowledge of Browns Fit as a company, as well as all services and promotions
13. Being proficient in policies and directives as outlined in the Member Services Playbook

WORK SCHEDULE

Work hours are scheduled and made available to employees by the Operations Manager. Your Supervisor will give you more details about where to access your schedule.

Employees are required to:

1. Keep availability up to date for each day of the week
2. Request time off at least two weeks in advance
3. Notify your manager of any shift changes or swaps (Once the schedule has been posted, your shift is your responsibility)

REQUIRED QUALIFICATIONS

1. Knowledge, Skills & Abilities:

General understanding of the Fitness Industry

Ability to work with computers

Excellent customer service and interpersonal communication skills

Independent, self-starter with strong organizational skills

Must be a team player

Adhere to meal and rest break periods and must clock in and out for all shift times

1. Minimum Certifications/Education:

Must complete company HR trainings

1. Minimum Experience:

1-2 years of customer service experience preferred

1. Physical Requirements:

Must be able to lift 45 pounds

Typing, using the telephone and computer mouse

Frequent sitting, standing, walking, and stair climbing

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.