Front Desk Associate

Emerald Animal Hospital LLC; Cleveland (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

An established industry player is looking for a Front Desk Associate who loves pets and excels in customer service. This role is vital as you will be the first point of contact for our clients, greeting pet owners, checking in pets, and ensuring a welcoming atmosphere at the clinic. You will manage appointment schedules, process payments, and handle various administrative tasks. Join a supportive team where your passion for animals and customer care can shine, and enjoy a range of benefits including flexible schedules and opportunities for advancement. If you are organized, outgoing, and ready to make a difference in the lives of pets and their owners, this is the perfect opportunity for you.

Benefits

401(k)

401(k) matching

Performance Bonus

Competitive Salary

Employee Discounts

Flexible Schedule

Free Uniforms

Opportunity for Advancement

Paid Time Off

Training & Development

Tuition Assistance

Employee Pet Discounts

Interact with Pets

Qualifications

• Excellent customer service and communication skills are essential.
• Comfortable working with various animals and technology.

Responsibilities

• Greet pet owners and check-in animals for appointments.
• Schedule appointments and process payments efficiently.
• Perform other administrative duties as assigned.

Skills

Customer Service Skills

Communication Skills

Animal Handling

Microsoft Office

Scheduling Software

Job description

Job Summary: Are you a pet lover with a passion for customer service? If so, we’d like to hear from you! We are seeking an outgoing and organized individual to be the Front Desk Associate at our busy clinic. As the Front Desk Associate, you will be the first point of contact for our customers. You will greet pet owners and check in pets, schedule appointments, process payments, and generally ensure that the clinic is a welcoming place.

Responsibilities:

1. Greet owners as they arrive
2. Check-in animal patients for their appointments
3. Collect and confirm pet and owner information
4. Answer phones
5. Schedule, confirm, and cancel appointments
6. Process payments
7. Other administrative duties, as assigned

Qualifications:

1. Excellent customer service skills
2. Effective communication with clients and coworkers
3. Comfortable working with a variety of animals
4. Proficient in Microsoft Office, scheduling software, and other technology

Benefits:

1. 401(k)
2. 401(k) matching
3. Bonus based on performance
4. Competitive salary
5. Employee discounts
6. Flexible schedule
7. Free uniforms
8. Opportunity for advancement
9. Paid time off
10. Training & development
11. Tuition assistance
12. Employee Pet Discounts
13. Interact with Pets