Front Desk Associate

Atrium Hospitality LP; Charleston (SC); On-site; USD 28,000 - 35,000; Full time

Job summary

Join a leading hospitality organization as a Front Desk Associate where you will be the first point of contact for guests in our North Charleston location. This full-time position offers opportunities for growth and training in a dynamic hotel environment. You will be responsible for ensuring excellent guest experiences, handling various inquiries, and managing transactions while working within a supportive and friendly team. If you are passionate about service and teamwork, we want you!

Benefits

401(k) plan with company match

Comprehensive health coverage

Paid time off and vacation

Tuition reimbursement

DailyPay and wellness programs

Qualifications

• Must have customer service experience.
• Ability to lift up to 50 lbs occasionally.
• Strong communication skills in English required.

Responsibilities

• Greet guests and manage check-ins and check-outs.
• Provide information about hotel services and local attractions.
• Quickly resolve guest inquiries and support with transactions.

Skills

Customer service

Communication

Flexibility

Education

High school diploma or equivalent

Tools

Hotel software

Job description

Hotel:

North Charleston Residence Inn

5035 International Boulevard

N.Charleston, SC 29418

Front Desk Associate

Full time

Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning - 40% of our management hires are internal promotions!
• Invest in Your Future - 401(k) plan with company match.
• Comprehensive Health Coverage - Medical, dental, and vision insurance options.
• Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact - Make a difference through Atrium’s community service and volunteer programs.

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Front Desk Associate

Location: On-site
Reports To: Front Office Manager
Schedule: Flexible - Includes mornings, evenings, weekends & holidays
Bonus Eligible: Not at this time
Direct Reports: None
Uniform Provided

Join Our Team as a Front Desk Associate!

Are you someone who enjoys helping others and creating memorable experiences? As the first point of contact for our guests, the Front Desk Associate plays a vital role in shaping their entire stay. This is more than just a desk job - it’s your opportunity to be part of a warm, welcoming team that makes people feel right at home.

What You’ll Do:

• Greet guests with a smile and handle check-ins and check-outs efficiently

• Provide helpful information about the hotel, local dining, and attractions

• Quickly and professionally resolve guest questions and concerns

• Manage cash and credit card transactions

• Support additional duties as needed, such as shuttle driving or concierge services

• Keep common areas (lobby, front drive, etc.) clean and sanitized

• Assist guests with business services like faxing, copying, and package handling

• Uphold safety, security, and cleanliness standards

What We’re Looking For:

Must-Haves:

• High school diploma or equivalent

• Customer service experience

• Ability to lift up to 50 lbs occasionally and stand for long periods

• Comfortable using computers and hotel software

• Strong communication skills in English

• Flexibility in scheduling (including weekends & holidays)

Nice-to-Haves:

• Previous experience in the hospitality industry

• Valid driver’s license and clean driving record

Why You’ll Love Working With Us:

• Be a valued part of a friendly and supportive team

• Build skills that can take you further in the hospitality industry

• Opportunities to grow and learn in a dynamic hotel environment

• Make a real difference in guests’ experiences every day

Ready to welcome the world with us? Apply now and start your journey in hospitality!

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy