Front Desk Associate

Sugarloaf Mountain Corporation; Big Sky Meadow Village (MT); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Front Desk Associate to join their vibrant team at Big Sky Resort. This role is pivotal in providing exceptional customer service, ensuring guests feel welcomed and valued throughout their stay. As a Front Desk Associate, you will greet guests, assist with check-ins and check-outs, and handle inquiries with professionalism and a smile. The position offers a unique opportunity to work in a dynamic environment surrounded by stunning mountain views, while enjoying a range of benefits including a free ski pass and discounts on various services. If you have a positive attitude and a passion for helping others, this role is perfect for you.

Benefits

FREE All Mountain Ski Pass

Discounted ski/snowboard rentals

25%-50% off F&B and Retail

Eligibility for affordable Team Member Housing

Discounted Lone Mountain Ranch Cross Country Ski Trail Pass

Wellness Day

Monthly employee events

Lodging discounts for friends and family

Eligible for seasonal loyalty bonus

Qualifications

• Positive attitude and desire to learn are essential.
• Hospitality experience is preferred but not required.

Responsibilities

• Greet guests in a friendly and professional manner.
• Assist guests with check-ins and check-outs accurately.
• Solve guest problems quickly and creatively.

Skills

Customer Service

Problem Solving

Communication Skills

Attention to Detail

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Overview

The Front Desk Associate position works within a team to provide excellent customer service to deliver an exceptional experience at Big Sky Resort to our guests. Front Desk Associates greet guests, assist with check-ins, answer their questions in a friendly manner, remain available to assist guests as needed throughout their stay and assist with departures. Front Desk Associates also work with other departments at Big Sky Resort to assist guests and solve problems.

The front desks accepting applications are the Huntley/Shoshone at Big Sky.

Responsibilities

• Greet guests in a friendly, welcoming, professional manner
• Assist guests with checking into the hotel and provide directions to their room
• Assist guests with checking out of the hotel and provide accurate information regarding billing
• Process financial transactions accurately
• Work with integrity, discretion and attention to detail to protect private information
• Conduct phone conversations in a friendly and professional manner
• Contribute to creating and maintaining a culture of positivity, productivity, and professionalism
• Communicate professionally and effectively with guests, employees, and managers
• Take action to quickly and creatively solve guest problems
• Stay calm and maintain quality of work while under pressure
• Abide by and uphold Big Sky Resort and Boyne, USA policies and procedures

Qualifications

• Positive attitude and desire to learn
• High School Diploma or equivalent
• Hospitality experience is preferred but not required
• Computer literate and proficient with Microsoft Office Suite

All full-time seasonal employees can enjoy the following benefits:

• FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
• Discounted vouchers for skiing at Big Sky Resort for friends and family
• Discounted ski/snowboard rentals with a free employee lesson
• 25%-50% off F&B and Retail at all Boyne outlets
• Eligibility for affordable Team Member Housing
• Eligible for seasonal loyalty bonus
• Lodging discounts for friends and family
• Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
• Wellness Day and Eligibility for PTO
• Monthly employee events