Front Desk Assistant / Medical Records

Surgery Partners, Inc; Miami (FL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Health Savings Account

Life Insurance

Paid Time Off

401(k) with company match

Job summary

Surgery Partners, Inc. is seeking a Front Desk Assistant to greet patients, verify demographics, and manage front desk logistics. The role supports check-in, insurance and chart creation, and collaboration with medical staff to ensure smooth patient flow in a busy clinic.

The ideal candidate has a High School Diploma plus 1–2 years in healthcare, fluent English and Spanish, and strong communication skills to deliver compassionate patient service in a fast-paced environment.

Qualifications

• High School Diploma with 1–2 years in a healthcare setting.
• Fluent in English and Spanish.
• Knowledge of clinic policies and procedures.
• Ability to work in a fast-paced office environment.
• Strong written and verbal communication skills.

Responsibilities

• Check-in patients and greet them timely and warmly.
• Maintain current demographic and insurance information.
• Create new patient charts and update records.
• Handle opening procedures, petty cash, co-pays and communications.
• Inform patients of costs for services.
• Support front desk and phones as needed.
• Coordinate medical records requests with HIPAA compliance.

Skills

Bilingual English/Spanish

Customer service

Multitasking

Professionalism

Education

High School Diploma

Job description

Accessibility Note Surgery Partners is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is the Company’s policy not to discriminate against any qualified people or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, the Company will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made the Company aware of his/her disability, unless doing so would cause an undue hardship to the Company. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company’s online employment application, please contact [e-mail]

Accessibility Note Surgery Partners is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is the Company’s policy not to discriminate against any qualified people or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, the Company will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made the Company aware of his/her disability, unless doing so would cause an undue hardship to the Company. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company’s online employment application, please contact [e-mail]

Front Desk Assistant

General Summary Of Duties

• Performing check-in procedures
• Greeting patients in a timely and friendly manner
• Maintaining current demographic and insurance information in computer and in the chart
• Create new patient charts.
• Performing office opening procedures, petty cash balancing, co-pay/co-insurance collection, and assisting patients as needed
• Inform patients of cost of care being given
• Primary focus is servicing patients in the lobby with backup for phones and other front office personnel
• Processing, tracking, and coordinating medical records requests, ensuring timely completion and compliance with HIPAA and confidentiality requirements.

Requirements

• High School Diploma, with 1-2 years experience in healthcare background
• Must be fluent in English and Spanish
• Knowledge of clinic policies and procedures
• Knowledge of computer systems, programs
• Knowledge of medical terminology
• Must be able to multi – task
• Must be able to express compassion and kindness to patients calling and being seen in the office
• Must maintain a professional and upbeat attitude
• Skill in written and verbal communication and customer relations
• Ability to work with effectively with medical staff, Management, authorizations, external agencies and patients
• Requires sitting and standing associated with a normal office environment
• Normal busy office environment with much patient contact

Benefits

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

Equal Employment Opportunity & Work Force Diversity

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

Equal Employment Opportunity & Work Force Diversity

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

Surgery Partners conducts pre-employment screenings including but not limited to criminal background checks and drug testing.