Front Desk Assistant Manager (Glacier NP)

Pursuit Collection; Montana; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant and inclusive team as a Front Desk Manager in a breathtaking location near Glacier National Park! This role is perfect for those who thrive in dynamic environments and are passionate about delivering exceptional guest experiences. You'll lead a dedicated team, ensuring smooth operations at the front desk while fostering a welcoming atmosphere for guests. With perks like free access to attractions and discounts on accommodations, this position not only offers professional growth but also a chance to enjoy the stunning natural beauty of Montana. If you're ready to embark on this exciting adventure, we want to hear from you!

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays

Subsidized mental health resources

Housing accommodations available

Qualifications

• Degree in Hotel Management or relevant experience required.
• Strong commitment to guest service and teamwork is essential.

Responsibilities

• Lead Front Desk operations, ensuring excellent guest service.
• Communicate with departments to coordinate guest needs effectively.
• Manage scheduling, training, and team coaching.

Skills

Hotel Management

Guest Service

Communication

Teamwork

Detail-oriented

Flexibility

Education

Hotel Management Degree

2-3 Years Management Experience

1-2 Years Front Desk Experience

Job description

What perks can you expect?

• Join an inclusive, global team and make life-long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.
• Housing accommodations available.

What will be your daily pursuit?

Your daily pursuit is leading our amazing Front Desk team in providing our guests with top-notch service and a welcoming Glacier adventure!

What will your compensation be?

$19 per hour

When does this adventure begin?

This role is posted for our spring/summer 2025 season!

What will you do in this job?

• Manage all aspects of Front Desk operations: Scheduling, training, coaching, discipline, etc.
• Act as an example of excellent guest service for the team.
• Communicate effectively with all departments & managers to ensure coordination with arrivals, departures, guest needs, etc.
• Attend weekly manager meetings.
• Register and assign rooms to guests, maintaining knowledge of availability for walk-in guests.
• Communicate with housekeeping to update the status of room readiness, arrivals, and departures.
• Inform guests of special events or activities around the hotel and in the surrounding area.
• Keep record of potential safety and maintenance issues and communicate details to supervisor.
• Assist as needed with setup of rooms for special events, meetings, conferences, and banquets.
• Offer assistance to guests and teammates where needed.
• Be a utility player who can complete a variety of job duties.

This job description describes at a high level what a Front Desk Manager does, but no document can anticipate every single task, issue, or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

What skills and experience do you need for this job?

• Hotel Management degree or 2-3 years related management experience required.
• 1-2 years previous hotel front desk experience required.
• Work ethic and commitment to the team and guest is key.
• Be willing and able to work solo or as part of a team.
• Be committed to Safety First and the highest quality of cleaning & sanitizing standards.
• Be organized with a great eye for detail.
• Be kind to others and always bring your best.
• Be a good communicator, always suggesting ideas and solutions.
• Be helpful and friendly, willing to go the extra mile.
• Be relaxed, flexible and able to handle a few curve balls.
• Be ready to have fun!

What will your work environment be like?

Beautiful. You’ll be working in the iconic, unforgettable, and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife in and around Glacier National Park.

Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.

Independent. You’ll spend your days in and around our amazing properties.

Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.

Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, and lifting (up to 50 pounds with assistance) as required.

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

EEO

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.