Front Desk Assistant - CentralReach Experience

Hope Center for Behavior Change Inc; West Palm Beach (FL); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Benefits commensurate with part-time

Job summary

Hope Center for Behavior Change Inc in West Palm Beach, FL is seeking a detail-driven Front Desk Assistant for a part-time role that offers growth opportunities to full-time. You will welcome clients, manage inquiries, support scheduling, and assist with documentation and basic marketing tasks.

Ideal candidates will have at least 1+ year in administration, familiarity with CentralReach, and proficiency in Microsoft Office and Google Workspace.

Qualifications

• 1+ year of administrative, front desk, or office coordination experience.
• Strong written and verbal communication; detail oriented.
• Ability to handle sensitive information with discretion (HIPAA awareness).
• Proficiency with CentralReach, Google Workspace, and Excel basics.
• Experience in a healthcare/ABA setting is a plus.

Responsibilities

• Greet customers and clients; provide a warm, professional front-office presence.
• Manage phone, email, and general inquiries; route and follow up as needed.
• Read and review clinical notes for completeness and clarity.
• Audit payroll timesheets and employment records for accuracy.
• Manage Google Calendar and CentralReach for scheduling.
• Data entry, file organization, and client record maintenance.
• Oversee email management and basic social media marketing efforts.
• Assist with onboarding documents and SOPs.

Skills

Administrative experience

Communication

HIPAA awareness

Excel

Google Workspace

Microsoft Office

Education

High school diploma or equivalent

Tools

CentralReach Platform

Google Workspace

Microsoft Office

Job description

Hope Center for Behavior Change | ABA Therapy

Hope Center for Behavior Change is a compassionate, growth-oriented ABA therapy practice dedicated to improving the lives of children and families. We are seeking a detail-driven, tech-savvy, and people-friendly Front Desk Assistant to support daily operations and client experience. This part-time role is ideal for someone who enjoys a blend of administrative work, light compliance tasks, and customer service in a clinical environment.

Position Details

• Job Type: Part-time with Full-Time growth opportunity
• Location: West Palm Beach, FL 33415
• Schedule: Weekdays until 6:30pm
• Compensation: Up to $18.00 Depending on Experience
• Start Date: ASAP

Key Responsibilities

• Client and Visitor Experience

  • Greet customers and clients; provide a warm, professional front-office presence.
  • Manage phone, email, and general inquiries; route and follow up as needed.
  • Maintain organized, welcoming office spaces.

• Documentation, Records, and Compliance

  • Read and review clinical notes for completeness and clarity.
  • Audit session notes and the eHR system to support documentation integrity.
  • Audit payroll timesheets and employment record systems for accuracy.
  • Assist with creation and management of company SOPs, consent forms, initial paperwork, and onboarding documents.
  • Support in-service and continuing education tracking and organization.

• Scheduling and Coordination

  • Manage and maintain Google Calendar and CentralReach for staff and client scheduling.
  • Assist with onboarding tasks and coordination with clinical and administrative teams.

• Data, Files, and Systems

  • Perform data entry, scanning, and organization of interventions, books, and reference materials.
  • Maintain contact management systems and update client records.
  • Build and manage Excel spreadsheets for client information and executive task tracking.
  • Support creation of a Program Library, including management, reactive, and proactive strategy libraries.

• Communications and Marketing

  • Oversee email management, forwarding, and maintenance across shared inboxes.
  • Establish and maintain social media and basic internet marketing initiatives (posting, scheduling, engagement).

Qualifications

• Required:

  • High school diploma or equivalent.
  • 1+ year of administrative, front desk, or office coordination experience.
  • 2+ years experience with CentralReach Platform
  • Proficiency with Microsoft Office / Google Workspace (Gmail, Drive, Docs, Sheets, Calendar).
  • Strong Excel/Sheets skills (filters, lookups, basic formulas, data organization).
  • Excellent written and verbal communication; strong attention to detail.
  • Ability to handle sensitive information with discretion and maintain confidentiality (HIPAA awareness).

• Preferred:

  • Experience in a healthcare, behavioral health, or ABA therapy setting.
  • Familiarity with eHR systems and documentation workflows.
  • Experience with payroll timesheet review and employment records.
  • Social media management and basic marketing familiarity (content scheduling, engagement best practices).

Core Competencies

• Detail-oriented and organized; proactive problem-solver.
• Customer service mindset with professional, compassionate demeanor.
• Tech-savvy and quick to learn new software tools.
• Reliable, punctual, and able to manage multiple priorities.

Physical/Work Requirements

• Ability to sit/stand for extended periods.
• Ability to lift up to 20 lbs occasionally for office organization tasks.
• On-site presence required for front desk coverage.

Benefits

• Benefits commensurate with part-time role

Applications will be reviewed on a rolling basis.

Hope Center for Behavior Change is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and clients.