Front Desk Assistant

The University of Texas at Austin; Austin (TX); On-site; USD 45,000 - 55,000; Full time

Job summary

The University of Texas at Austin is seeking a Front Desk Assistant to provide professional reception and administrative support on the UT Main Campus. This role serves as the first point of contact for visitors and callers, handling scheduling, communications, and daily office operations with a courteous, service-oriented approach.

Responsibilities include greeting guests, directing calls, managing mail and deliveries, handling basic payments, and maintaining office records.

Qualifications

• High School Diploma or GED with one year of relevant experience.
• Experience in a front desk, receptionist, customer service, or administrative support role.
• Professional demeanor and ability to interact effectively with people at all levels.

Responsibilities

• Greet and welcome visitors in a professional and friendly manner.
• Answer, screen, and direct incoming calls and emails.
• Receive, sort, and distribute mail and packages.
• Assist with processing payments, reimbursements and other financial transactions.
• Office space management and maintenance: records management, copier maintenance, phones, office supply orders, mailboxes, etc.
• Name badges and key requests.
• Other duties as assigned.

Skills

Customer service

Multitasking

Organization

Communication

Interpersonal skills

Education

High School Diploma or GED

Bachelor's degree (preferred)

Job description

Purpose

The Front Desk Assistant provides professional reception and administrative support, serving as the first point of contact for visitors and callers while assisting with daily office operations, communications, scheduling, and other administrative needs.

Job Posting Title

Front Desk Assistant

Hiring Department

Special Education

Position Open To

All Applicants

Weekly Scheduled Hours

40

FLSA Status

Non-Exempt from FLSA

Earliest Start Date

Oct 01, 2026

Position Duration

Expected to Continue Until Aug 31, 2027

Location

UT MAIN CAMPUS

Job Details

Responsibilities

• Greet and welcome visitors, clients, students, employees, and guests in a professional and friendly manner.
• Answer, screen, and direct incoming phone calls and emails.
• Receive, sort, and distribute incoming and outgoing mail, packages, and deliveries.
• Assist with processing payments, reimbursements and other financial transactions.
• Office space management and maintenance: records management, copier maintenance, phones, office supply orders, mailboxes, etc.
• Name badges and key requests.
• Other duties as assigned.

Required Qualifications

High School Diploma or GED with one year of relevant experience. Experience in a front desk, receptionist, customer service, or administrative support role. Excellent customer service and interpersonal skills. Ability to multitask, prioritize, and remain organized in a fast-paced environment. Professional demeanor and ability to interact effectively with people at all levels. Strong attention to detail and follow-through. Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Bachelor's degree and two years of relevant experience. Knowledge of UT internal accounting systems: DEFINE, FRMS, Point Plus

Salary Range

$45,000 + depending on qualifications

Working Conditions

• Typical office environment

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

Employment Eligibility

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act) and you may be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.