Front Desk and Sales Associate

Goldfish Swim School; Westerville (OH); On-site; USD 17,000 - 21,000; Part time

Job summary

Goldfish Swim School is seeking a Front Desk and Sales Associate to warmly welcome families, guide enrollment, and drive member engagement at our Westerville location. You’ll handle check-ins, answer inquiries, and perform outbound calls to prospective members, while maintaining a clean front desk and merch area.

The role emphasizes strong communication, reliable organization, and basic computer skills. Evening and weekend availability is required, and CPR/First Aid/AED certifications must be

Qualifications

• Experience in customer service or front desk is preferred.
• Able to communicate clearly with families over the phone and in person.
• Must obtain CPR, First Aid and AED certifications through Goldfish Swim School.

Responsibilities

• Greet every member and family warmly at check-in and make them feel welcomed.
• Answer phones, respond to inquiries, and conduct outbound sales calls to prospective members.
• Guide families through the enrollment process using sales and customer service techniques.
• Handle customer concerns professionally with a solution-driven approach.
• Assist families with merchandise and vending purchases.
• Make calls to resolve open account issues with professionalism.
• Maintain a clean, organized front desk and lobby area.
• Enforce safety rules and administer first aid when necessary.

Skills

Customer service

Communication

Administrative support

Basic computer skills

Sales

Education

CPR/First Aid/AED certifications

Job description

Job Title: Front Desk and Sales Associate

Reports to: Assistant Manager - Sales

FLSA Status: Part time, Non-Exempt

Summary: We’re looking for a friendly, driven, and detail-oriented Front Desk and Sales Associate to be the welcoming face of our Front Desk. This is a people-first role - you’ll connect with prospective and current members every single day and guide families through enrollment. If you love talking to people, thrive in a fast-paced environment, and take pride in making a great first impression, this role is for you.

Duties and Responsibilities:

• Greet every member and family warmly at check-in and make them feel welcomed from the moment they walk through the door.
• Answer phones, respond to inquiries, and conduct outbound sales calls to prospective members with a positive, confident approach.
• Guide families through the student registration process using effective sales and customer service techniques.
• Handle customer concerns and complaints professionally, with a solution driven approach.
• Assist families with merchandise and vending purchases.
• Make calls to resolve open account issues with professionalism and care.
• Maintain a clean, organized, and well-stocked front desk, snack area, changing rooms, restrooms, and lobby area.
• Enforce safety rules and administer first aid when necessary.

What We’re Looking For:

• A natural communicator who is comfortable on the phone and in person with families of all backgrounds.
• Comfortable learning new software - we’ll train you on our systems.
• Organized, dependable, and proactive about following through on tasks and commitments.
• Previous customer service or administrative experience preferred.
• Basic computer skills.
• Required to obtain CPR, First Aid, and AED certifications through Goldfish Swim School.
• Must be available for evening and weekend shifts.

What Success Looks Like:

• Every family who calls or walks in leaves feeling heard, helped, and excited to enroll.
• Enrollment numbers grow because follow-up is consistent and conversations are genuine.
• The front desk runs smoothly - schedules are ready, check-ins are seamless, and nothing falls through the cracks.
• Families feel confident they’re in the right place from their very first interaction.

Our Culture: At Goldfish Swim School, we believe every child deserves to be safe in and around water. Our team is passionate, people-first, and committed to a golden experience every day. As a Front Desk and Sales Associate, you’re often the very first voice a family hears - and the reason they choose us.