Front Desk and Sales Associate

Goldfish Swim School; Carmel (IN); On-site; USD 12,000 - 15,000; Part time

Job summary

Goldfish Swim School in Carmel, Indiana, is seeking a friendly and detail-oriented Front Desk and Sales Associate to enhance the customer experience. This part-time role is essential for welcoming families and assisting them through the enrollment process.

You will be responsible for greeting families, handling inquiries, conducting sales calls, and maintaining a welcoming front desk area. Previous customer service experience is preferred, and must be available for evening and weekend shifts. Join a passionate team dedicated to creating a golden experience for every child.

Qualifications

• Comfortable communicating with families from diverse backgrounds.
• Prior customer service or administrative experience preferred.
• Availability for evening and weekend shifts is necessary.

Responsibilities

• Greet families warmly and assist with registrations.
• Conduct outbound sales calls and handle inquiries.
• Maintain cleanliness and organization at the front desk.

Skills

Customer service

Communication

Organization

Basic computer skills

Job description

Job Title: Front Desk and Sales Associate
Reports to: Assistant Manager - Sales
FLSA Status: Part time, Non-Exempt

Summary

We’re looking for a friendly, driven, and detail-oriented Front Desk and Sales Associate to be the welcoming face of our Front Desk. This is a people-first role - you’ll connect with prospective and current members every single day and guide families through enrollment. If you love talking to people, thrive in a fast-paced environment, and take pride in making a great first impression, this role is for you.

Duties and Responsibilities

• Greet every member and family warmly at check-in and make them feel welcomed from the moment they walk through the door.
• Answer phones, respond to inquiries, and conduct outbound sales calls to prospective members with a positive, confident approach.
• Guide families through the student registration process using effective sales and customer service techniques.
• Handle customer concerns and complaints professionally, with a solution driven approach.
• Assist families with merchandise and vending purchases.
• Make calls to resolve open account issues with professionalism and care.
• Maintain a clean, organized, and well-stocked front desk, snack area, changing rooms, restrooms, and lobby area.
• Enforce safety rules and administer first aid when necessary.

What We’re Looking For

• A natural communicator who is comfortable on the phone and in person with families of all backgrounds.
• Comfortable learning new software - we’ll train you on our systems.
• Organized, dependable, and proactive about following through on tasks and commitments.
• Previous customer service or administrative experience preferred.
• Basic computer skills.
• Required to obtain CPR, First Aid, and AED certifications through Goldfish Swim School.
• Must be available for evening and weekend shifts.

What Success Looks Like

• Every family who calls or walks in leaves feeling heard, helped, and excited to enroll.
• Enrollment numbers grow because follow-up is consistent and conversations are genuine.
• The front desk runs smoothly - schedules are ready, check-ins are seamless, and nothing falls through the cracks.
• Families feel confident they’re in the right place from their very first interaction.

Our Culture

At Goldfish Swim School, we believe every child deserves to be safe in and around water. Our team is passionate, people-first, and committed to a golden experience every day. As a Front Desk and Sales Associate, you’re often the very first voice a family hears - and the reason they choose us.

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.