Front Desk and Night Auditor

PDK Hotel Group; Portland (OR); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hotel group as a Front Desk Clerk/Night Auditor in Portland, Oregon. This full-time role focuses on providing exceptional customer service, managing front desk operations, and ensuring a smooth experience during the night shift. Ideal for candidates with strong communication skills and a passion for hospitality.

Qualifications

• Experience in hospitality preferred (training will be provided).
• Ability to work independently during night shifts.
• Strong work ethic and positive attitude.

Responsibilities

• Greet guests upon arrival and manage check-in/check-out.
• Conduct night audits and prepare reports.
• Respond to guest inquiries and manage reservations.

Skills

Customer service

Communication

Multilingual abilities

Phone etiquette

Job description

Join to apply for the Front Desk and Night Auditor role at PDK Hotel Group.

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Job Summary

We are seeking a dedicated and professional Front Desk Clerk/Night Auditor to join our team at The Inn At The Convention Center. This role is essential in providing exceptional customer service and ensuring the smooth operation of hotel front desk activities during the night shift. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to manage guest relations effectively.

Duties

• Greet guests upon arrival with a warm and welcoming demeanor, ensuring a positive first impression.
• Manage check-in and check-out processes efficiently while maintaining accurate guest records.
• Conduct night audits, balancing daily transactions and preparing reports for management review.
• Respond promptly to guest inquiries and requests, providing information about hotel services and local attractions.
• Handle reservations and cancellations using hotel management software, ensuring accuracy in bookings.
• Maintain the cleanliness and organization of the front desk area.
• Assist with phone systems, including answering calls promptly and addressing guest needs or concerns.
• Collaborate with other departments to ensure seamless guest experiences throughout their stay.

Requirements

• Previous experience in hospitality management or a similar role is preferred (not required; training will be provided).
• Strong customer service skills with a focus on guest relations.
• Multilingual abilities are a plus, enhancing communication with diverse guests.
• Familiarity with night audit procedures is beneficial but not mandatory; training will be provided.
• Proficient in using phone systems with excellent phone etiquette.
• Ability to work independently during night shifts while managing multiple tasks efficiently.
• A positive attitude, strong work ethic, and commitment to delivering exceptional hospitality experiences.

About PDK Hotel Group

Founded and based in Portland, Oregon, PDK Hotels Group is a privately held provider of property management solutions and hotel development company customized to fit your unique needs. We manage hotel assets throughout the Pacific Northwest, including British Columbia, Oregon, Washington, Idaho, Southeastern Alaska, Northern California, Western Montana, and Yukon.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Restaurants