Front Desk Ambassador: Elevate Guest Stays

Concord Hospitality Enterprises; Linthicum (MD); On-site; USD 21,352 - 22,730; Full time

Job summary

Concord Hospitality Enterprises in Linthicum, MD, is seeking a friendly front desk Associate who prides herself or himself on hospitality, proactive service, and clear communication with guests. You will be the hub of guest interaction, handling check-ins and inquiries with courtesy and professionalism while maintaining knowledge of hotel programs and promotions.

Starting pay ranges from $15.50 to $16.50 per hour; ongoing training, supportive team culture, and opportunities for growth are

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Job description

Concord Hospitality Enterprises in Linthicum, MD, is seeking a friendly front desk Associate who prides herself or himself on hospitality, proactive service, and clear communication with guests. You will be the hub of guest interaction, handling check-ins and inquiries with courtesy and professionalism while maintaining knowledge of hotel programs and promotions.

Starting pay ranges from $15.50 to $16.50 per hour; ongoing training, supportive team culture, and opportunities for growth are