Front Desk Clerk $14 per hour

Concord Hospitality Enterprises; Pinehurst (NC); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Competitive wages

Health insurance

Life insurance

Disability insurance

401(k) match

Tuition assistance

Discounted rates

Career advancement

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Clerk to greet guests and support their stay from arrival to departure.

You will handle guest requests, process payments, and stay informed about hotel offerings. This role emphasizes a friendly demeanor, strong communication, and the ability to multitask in a fast-paced environment, with evenings, weekends, and holidays possible.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal communication

Customer service

Multitasking

Professionalism

Attention to detail

Flexibility

Education

High school diploma or equivalent

Job description

As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Benefits (Full-Time Associates Only)

• Competitive wages.
• Medical, dental, and vision insurance.
• Life insurance and short/long-term disability options.
• 401(k) program with company match.
• Tuition assistance.
• Discounted room rates at Concord-managed hotels.
• Training, development, and career advancement opportunities.

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.