Front Desk Agent Worcester, MA

Claremont Companies, Inc.; Worcester (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental, Vision Insurance

Flex Spending Account

Long Term Disability

Group Term Life Insurance

401(k) retirement plan with employer匹配

Vacation

Holiday Pay

Sick Pay

Employee Assistance Program

Job summary

Claremont Companies, Inc. is looking for a Front Desk Agent in Worcester, MA to greet guests, handle requests, and manage check-in/check-out processes with efficiency and courtesy.

The role requires strong English communication, hospitality experience, and availability for weekdays, weeknights, and weekends. Training on Marriott systems may be provided.

Qualifications

• Must speak, read, write and understand English.
• High school graduate or equivalent preferred.
• Previous hotel-related experience desired.
• Marriott hotel experience desired.
• Must be available to work nights and weekends.
• Ability to frequently sit, stand, walk during shift.
• Ability to occasionally lift and carry up to 40 pounds.

Responsibilities

• Serve as main point of contact for guests and handle requests or concerns.
• Offer additional services and inform guests about hotel facilities and local attractions.
• Process guest payments and post charges to accounts.
• Maintain hotel key security system and oversee safe deposit for guests.
• Verify credit cards and balance bank at shift end; check-in/out efficiently.
• Know hotel phone system and transfer calls to rooms/voicemail.
• Distribute mail to guests in a timely manner.
• Adhere to hotel emergency procedures and notify supervisors of issues.

Skills

Customer service

Hospitality

English proficiency

Education

High school diploma or equivalent

Job description

FRONT DESK AGENT AC HOTEL WORCESTER, MA

Location: 125 Front Street

Availability: Weekdays, Weeknights, Weekends

Shifts: 7:00 AM - 3:00 PM & 3:00 PM - 11:00 PM

Have you thought about a career in the Hospitality Industry? We are seeking a dedicated and enthusiastic Front Desk Agent to join our team.

JOB DESCRIPTION

This role is responsible for serving as the main point of contact for all guests by handling their requests, concerns and needs and we would love to add you to our team!

KEY RESPONSIBILITIES

• Be proactive in offering additional services and informing guests of hotel facilities and local attractions.
• Administer hotel guest payment policies.
• Post all charges including valet and other miscellaneous charges to guest account.
• Maintain hotel key security system.
• Oversee safe deposit boxes for guests.
• Verify credit cards and balance bank at the end of the shift.
• Run and verify availability report at the beginning of the shift. Update report as needed.
• Review communications log at the beginning of the shift.
• Know and follow the hotel’s emergency procedures in the event of an actual emergency.
• Notify appropriate supervisor immediately of any problem with rooms.
• Check in and check out should be as expeditious as possible.
• Knowledge of hotel phone system to allow transferring of calls to rooms & voicemail.
• Prompt distribution and notification to guests of mail.

REQUIREMENTS

• High school graduate or equivalent preferred
• Previous hotel-related experience desired
• Marriott hotel experience desired
• Must be available to work nights and weekends
• Must speak, read, write, and understand English
• Ability to frequently sit, stand, walk during shift
• Ability to occasionally lift and carry up to 40 pounds

Benefits

• Competitive Wages
• Medical, Dental, and Vision Insurance
• Flex Spending Account
• FSA Dependent Care
• Long Term Disability
• Group Term Life Insurance
• 401(k) retirement plan with Employer Match
• Vacation
• Holiday Pay
• Sick Pay
• Employee Assistance Program

Claremont Companies is an equal opportunity employer. EOE M/F/D/V

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