Front Desk Agent - Winter 26.27

Alterra Mountain Company; West Virginia; On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Medical benefits

Free skiing privileges

401k plan

Discounted lift tickets

Restaurant discounts

Merchandise discounts

Pro deals

Job summary

Alterra Mountain Company’s Snowshoe resort is seeking a friendly Front Desk Agent for the winter season. You’ll greet guests, assist with reservations, explain lodging options, and ensure smooth check-in processes.

This seasonal role requires a High School Diploma or GED and offers perks like skiing privileges, on-site employee housing, and an on-site team environment. Shifts may include mornings, evenings, weekends, and holidays.

Qualifications

• High School Diploma or GED required.
• Seasonal, temporary winter season role.
• Warm, friendly individuals with strong guest-service mindset preferred.

Responsibilities

• Learn SMS & RTP Systems.
• Understand lodging with knowledge of 33 complexes and 1,200 rental units.
• Know rates including rack rates, discounts, and packages.
• Resort knowledge: lift tickets, ski rentals, lessons, events.
• Guest services: confirm bookings and provide information on options and rates.
• Handle transactions: reconcile daily transactions and balance cash drawer.
• Provide excellent customer service and answer inquiries about activities.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or GED

Tools

SMS systems

RTP systems

Job description

Seasonal

Work, Play, Get Paid, and Enjoy the Perks!

• Housing: Affordable on-mountain employee housing available for rent.
• Work Location: 10 Snowshoe Drive, Snowshoe, WV 26209
• Pay: $15.25 per hour
• Start Date: The end of November and beginning of December with positions available throughout the season.
• Seasonal: Seasonal work involves temporary employment tied to specific times of the year.
• Schedule: May require working early mornings, evenings, weekends, and holidays

Employee Perks:

• Medical Benefits - Minimal Essentials Coverage available
• Free skiing and snowboarding privileges at Alterra resorts + Discounts on Ikon Passes!
• 401k plan available to any employee over the age of 18
• Discounted Friends and Family Lift Ticket Vouchers
• 50% off Snowshoe Quick Service Restaurants and 30% off Snowshoe Full Service Restaurants (excludes alcohol)
• 40% off Retail Merchandise and 45% off Mountain Essentials (excludes hard goods, 2 hard good sales for employees throughout winter)
• Pro Deals from some of the industry's top brands such as North Face, Darn Tough, and many many more!

Why Work with Us?

As a Front Desk Agent, you'll be the welcoming face our guests see upon arrival at the mountain. We're looking for warm, friendly individuals who are enthusiastic about providing exceptional guest service. Stay informed about resort details, proactively resolve issues, and ensure guest satisfaction.

Meet people from around the world, immerse yourself in our exciting winter season, and take advantage of all the amazing employee perks we offer at the resort!

Job Responsibilities:

• Learn SMS & RTP Systems: Gain technical knowledge of reservation and ticketing systems.
• Understand Lodging: Familiarize yourself with 33 complexes and 1,200 rental units, including hotel rooms, condos, and private homes.
• Know Rates: Learn rate structures, including rack rates, discounts, and packages.
• Resort Knowledge: Understand lift tickets, ski rentals, lessons, adventure products, and special events.
• Guest Services: Confirm and book accommodations and activities, handle reservations, and provide information on options and rates.
• Handle Transactions: Reconcile daily transactions, including processing payments and balancing the cash drawer.
• Customer Service: Answer inquiries about activities, attractions, and general information.
• Confidentiality: Protect guest information and issue keys properly.
• Coordinate with Staff: Communicate with housekeeping and maintenance about room issues and guest needs.
• Maintain Operations: Keep the front desk organized, prepare for the next shift, and manage information displays.
• Team Contribution: Support team efforts and ensure smooth daily operations.

Education:

• High School Diploma or GED

All Information above is subject to change at any time.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Snowshoe is an equal opportunity employer.