Front Desk Agent - The Westin at The Woodlands

Hotel Polaris at US Airforce Academy; The Woodlands (TX); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hotel is seeking a Guest Service Associate to create unique and authentic experiences for guests. The role requires flexibility, experience in customer service, and strong communication skills. You will warmly greet arriving guests and assist with their needs to ensure a positive stay.

Qualifications

• Previous experience providing service to others.
• Great communication skills.
• Ability to multi-task while ensuring accuracy.

Responsibilities

• Welcome guests and assist with check in and out.
• Create memorable experiences with a welcoming personality.
• Resolve guest complaints and collaborate with team members.

Skills

Flexibility

Communication

Customer Service

Multi-tasking

Job description

Overview

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests at The Westin. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote the hotel services and amenities to the guests.

Responsibilities

Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day. Create memorable experiences with a warm, welcoming personality that can relate to guests and associates. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty. Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home. Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met. Enjoy multi-tasking at a fast pace while having an impeccable eye for detail l to ensure accuracy and efficiency.

Qualifications

Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun! Experience. Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences. People Person. The best part of serving others is creating guest experiences that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing. A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.