Front Desk Agent, The Highland Dallas

Davidson Hospitality Group; Dallas (TX); Hybrid; USD 26,000 - 38,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Dental & Vision Coverage

24/7 Teledoc service

Free Maintenance Medications

Pet Insurance

Holidays

Job summary

Davidson Hospitality Group is seeking a Front Desk Agent to warmly welcome guests and ensure a memorable stay. You will manage check-ins/check-outs, handle guest inquiries, and assist with local recommendations, collaborating with hotel teams to deliver smooth experiences.

The ideal candidate has prior customer service experience, strong communication, cash handling skills, and familiarity with hotel software. A flexible schedule including nights, weekends and holidays is required.

Qualifications

• Experience in customer service, preferably hotel/hospitality.
• Excellent communication and interpersonal skills.
• Previous cash handling experience required.
• Strong problem-solving abilities and ability to stay calm under pressure.
• Familiarity with hotel property management software and computer systems.
• Highly organized with strong multitasking capabilities.
• Willingness to work flexible hours, including evenings, weekends, and holidays.
• High School diploma or equivalent required.

Responsibilities

• Provide exceptional guest service and create a positive first impression.
• Handle guest check-ins and check-outs accurately and efficiently.
• Respond to guest inquiries and resolve issues with professionalism.
• Assist guests with local recommendations and hotel amenities.
• Collaborate with other departments to ensure seamless experiences.
• Maintain a clean and organized front desk area.
• Process cash and credit card transactions accurately.
• Demonstrate attention to detail and proactive guest satisfaction.

Skills

Customer service

Communication

Cash handling

Problem-solving

Hotel PMS software

Organization

Multitasking

Flexible schedule

Education

High School diploma or equivalent

Tools

PMS software

Job description

Overview

Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

Summary:

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

Inkeeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well- being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.