Front Desk Agent (Sunset Vistas)

The Long Bay Resort; Treasure Island (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a Front Desk Agent at a leading resort, where you'll provide exceptional customer service to guests. Your role will involve managing check-ins, maintaining guest accounts, and delivering prompt service to ensure memorable experiences. Embrace the opportunity to grow in the hospitality industry with us.

Benefits

Medical and Dental insurance

Paid Time Off

401(k) retirement plan with company match

Tuition Reimbursement

Resort Accommodations Discount

Qualifications

• Previous experience in a front desk role required.
• Bilingual with Spanish and English strongly preferred.
• Knowledge of hospitality/hotel industry.

Responsibilities

• Greet and welcome guests in a friendly manner.
• Check guests in and out efficiently.
• Handle guest inquiries and provide accurate information.

Skills

Customer Service

Phone Etiquette

Job description

Overview

WE ARE MORE THAN JUST A WORKPLACE…

We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us. Brittain Resorts & Hotels manages a portfolio of premier resorts in Florida as part of a partnership with Provident Hotels & Resorts. Together, we combine decades of expertise and a shared passion for delivering unforgettable guest experiences. Join us in shaping the future of Florida’s hospitality industry and become part of a legacy of excellence.

What will you be doing?

The Front Desk Agent provides exceptional customer service, manages guest check-ins and room assignments, processes payments accurately, and addresses guest inquiries. You will also submit housekeeping and maintenance requests as needed, while creating a welcoming and memorable experience for all guests. This role prioritizes delivering prompt, courteous service to maintain the highest standards of guest satisfaction.

Responsibilities

Front Desk Agent responsibilities include, but are not limited to;

• Greet and welcome guests in a friendly and professional manner

• Check guests in and out efficiently

• Handle guest inquiries and provide accurate information about the hotel facilities and services

• Assist guests with reservations and booking arrangements

• Manage phone calls and reservations effectively

• Process payments and maintain guest accounts

• Handle guest complaints and resolve issues promptly

• Other duties as assigned

Qualifications

What are we looking for?

• Previous experience in a front desk role required
• Bilingual with Spanish and English strongly preferred
• Knowledge of hospitality/hotel industry
• Familiarity with hotel operations and procedures
• Excellent customer service skills and phone etiquette
• Ability to work night shifts in a fast-paced environment

What can you look forward to?

Qualifying team members may enjoy the following benefits:

• Medical and Dental insurance
• Supplemental insurance plans (ex. Vision, Life, etc…)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount
• And more!

Why choose us?

Join our team and explore a variety of hotel and resort job opportunities! As leaders in the hospitality and tourism industry, our company is rooted in a strong, caring culture steeped in rich history and respect. You will find your work rewarding as YOU make the difference to each of our guests.

Connect with us! @brittainresorts

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Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.

Posted Salary Range

USD $15.00 - USD $15.00 /Hr.