Front Desk Agent Summer Season Work and Travel

East West Hospitality; Colorado; On-site; USD 10,000 - 60,000; Full time

Job summary

Join East West Hospitality as a Front Desk Agent at Viceroy Snowmass. This full-time, seasonal position focuses on guest satisfaction and operational efficiency. Ideal candidates will have strong communication skills and a positive attitude, with a flexible schedule to meet guest needs.

Qualifications

• Experience in Front Office or Guest Relations.
• Knowledge of hotel operational procedures.
• Ability to maintain organization at the Front Desk.

Responsibilities

• Maintain guest hospitality and ensure smooth check-in/check-out.
• Serve as a liaison for guest requirements and hotel services.
• Execute operational procedures in front office management.

Skills

Guest Relations

Presentation skills

Training/facilitation skills

Knowledge of safety standards

Tools

Guest Inventory systems

Reservations systems

Switchboard operations

Job description

Date Posted:

5/7/2025

Location:

Viceroy Snowmass

Address:

130 Wood Rd

City:

Snowmass Village

State:

CO

Country:

United States of America

Category:

East West Hospitality

Description

Are you interested in working for the company that won No.1 Large Company in the Colorado 2019 Top Work Places Awards AND is one of Outside Magazine’s 50 Best Places to Work? Join our team at Snowmass Mountain Lodging, managed by East West Hospitality.

Viceroy Snowmass, located in Snowmass Village, CO is looking for aFront Desk Agentto join our team. If you enjoy working as a part of a team and have a motivated and positive attitude, we would love to meet you!

Duties Include: Maintaining and promoting guest hospitality at all times, ensuring the Front Desk is run and organized in such a way as to ensure smooth check in and check out, maintain guest satisfaction at all times.

Location:Viceroy Snowmass, Managed by East West Hospitality - Snowmass Village, CO

Employment Type:Full Time, Seasonal

Start Date: June 2025

Pay Rate:$22/Hour

Schedule:Flexible Schedule, some nights, weekends, and holidays required

Apply by - June 15th 2025

Open until Filled

Essential Responsibilities

Duties Include:

• Maintain and control all pre-registration and pre-assignment of rooms.
• Be aware of the selling situation for a week in advance.
• Assure that check-outs have been pulled and verified on a regular basis.
• Assure the accuracy and completion of all folios, room changes, credit approvals, etc.
• Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or personnel.
• Have knowledge of any and all promotions and/or current programs that would influence or affect the guest.
• Maintain a high standard of personal hygiene and be in proper uniform at all times.
• To ensure the front office management teamare aware of any VIP’s coming to the hotel or guests that may require special attention
• Each colleague is expected to carry out all reasonable requests by management which the colleague is capable of performing.

Technical Skills:

• Knowledge of Front Office, Guest Relations and Reservations operational procedures.
• Good working knowledge of Reservations, Switchboard and Guest Inventory systems.
• Knowledge of overall hotel operations as they affect department.
• Good presentation, platform and training/facilitation skills.
• Ability to use standard software applications and hotel systems.
• Knowledge of safety standards.

Minimum Requirements

Why East West Hospitality:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.

Our mission is to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong. That starts by living true to our core value, Embracing Diversity.These principles are always top of mind and are never in question.

WE BELIEVE

• We believe racism, discrimination and acts of violence are intolerable.
• We believe that being unique is powerful.
• We believe inclusion and diversity are integral ingredients to progress.

WE WILL

• We will actively pursue diversity and inclusion.
• We will commit resources to new and existing initiatives.
• We will listen and create opportunities for all voices to be heard to inspire positive change.